Pup LabsReviews of puplabs.com

Response from Pup LabsMay 12, 2026

Hello Angela, We’re truly sorry to hear about your experience and understand how strongly you feel about this situation. 🐾💛 We never want any pet parent to feel disappointed, unheard, or concerned about their pet’s wellbeing. We would also like to inform you that we’ve reached out via phone and email to better understand your concerns and assist in any way we can. The health and safety of pets is extremely important to us, and we take all feedback seriously. We always encourage pet parents to consult with their veterinarian regarding any concerning symptoms or health changes, especially when underlying conditions may be involved. We sincerely regret that your experience did not meet your expectations and appreciate you taking the time to share your feedback. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello George, We’re really sorry for the frustration this has caused—that’s absolutely not the experience we want for you. 🐾💛 We understand how stressful this is. That’s not okay, and we sincerely apologize for the inconvenience. To resolve this for you right away, your subscription has now been canceled, and no further orders or billing will occur. We’ve also reached out via phone and email to confirm everything has been fully stopped on your account. If you need anything further or would like confirmation details, please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly locate your account. We truly appreciate you bringing this to our attention so we could correct it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Linda, We’re really sorry for the frustration and inconvenience this situation has caused you. 🐾💛 We understand how upsetting it is to continue receiving notices and shipments after you already requested that future orders be stopped. We would also like to inform you that we’ve reached out via phone and email to help review your account and assist in resolving this matter as quickly as possible. Your subscription has been canceled to ensure there are no further charges or shipments moving forward. Please contact our Customer Care team at 855-207-7351 with your name and email associated with the order so we can review the returned order request and assist with the refund review process. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention so we can work toward making this right for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Tammy, We’re really sorry to hear the ear drops did not provide the results you were hoping for, especially after using a full bottle and trying to help your dog feel more comfortable. 🐾💛 We understand how frustrating and disappointing that must be. We would also like to inform you that we’ve reached out via phone and email to assist you directly with your concerns. Your subscription has been canceled to ensure there are no further charges or shipments moving forward and 50% of your most recent order was refunded. Please contact our Customer Care team at 855-207-7351 with your name and email associated with the order so we can review your refund request and assist you further. We truly appreciate you giving the product a try and apologize for the frustration this experience has caused. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Duane, We are truly sorry for your loss, and we deeply regret that this experience added more stress during such a difficult time. 🐾💛 We understand why you feel upset. That is not the experience we ever want anyone to have. We would also like to acknowledge and respect your request not to be contacted again, after the final time today where we left a voicemail for you to contact our Customer Care Line at 855-207-7351 for any further solution. Your subscription has been canceled to ensure there are no further shipments or charges moving forward and the order was refunded 50%. Please accept our sincere apologies for the frustration and hurt this situation caused. We appreciate you bringing this to our attention and extend our condolences on the loss of your beloved pup. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Bill, We’re really sorry for the frustration and concern this caused you. 🐾💛 We understand how upsetting this can be. We want to reassure you that we’ve reached out via phone and email so we can review your order details directly and make sure everything is handled properly for you. We also want to confirm that your subscription has been canceled, so there will be no further recurring charges or shipments moving forward. If you would like us to double-check anything further or review your recent order together, please contact our Customer Care team at 855-207-7351 with your name and order details, and we’ll be happy to assist. We truly appreciate you bringing this to our attention and are here to help make things right. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Patricia, We’re really sorry for the frustration this has caused you. 🐾💛 We understand how upsetting unexpected shipments can be. We would also like to inform you that we’ve reached out via phone and email so we can review your account and help resolve this for you as quickly as possible. We have also canceled your subscription to ensure there are no further orders or shipments moving forward and refunded your most recent order 50%. If you still need assistance or would like us to review the specific order in question, please contact our Customer Care team at 855-207-7351 with your name and email associated with the order, and we will be happy to help further. We truly appreciate you bringing this to our attention and we’re here to support you. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 11, 2026

Hello Howard, We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this situation must have felt. 🐾💛 We would also like to clarify that, according to our records, your subscription has now been fully canceled, and there will be no further charges or shipments moving forward. We would also like to inform you that we have reached out via phone and email to address any other concerns. We truly regret that your experience did not meet expectations, both with the ordering process and the product itself. Your feedback is important, and we appreciate you taking the time to share it with us. If there is anything further you’d like us to review or help with, our Customer Care team is still here for you at 855-207-7351. — Pup Labs Customer Care 🐾