Pup LabsReviews of puplabs.com

Response from Pup LabsMay 18, 2026

Hello Kim, We’re really sorry to hear this—that sounds incredibly frustrating. 🐾💛 We completely understand how upsetting it is to receive additional orders after you wanted to stop everything. That’s not the experience we want for you, and we sincerely apologize for the confusion and repeated billing. We’ve reached out via phone and email so we can review your account in detail, confirm the cancellation status, and make sure no further shipments or charges occur, as well as refunded 50% of the most recent order due to the inconvenience. We also want to look into what happened with the earlier cancellation request so we can address it properly. Please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly locate your account and work toward a resolution for you. We really appreciate you bringing this to our attention, and we’re sorry again for the stress this has caused. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Celeste, We’re really sorry for the experience you’ve had and for the concern this has caused with your pup’s dental changes. 🐾💛 We completely understand how worrying it is when you notice a difference in her teeth and breath after switching products. Thank you for explaining everything so clearly—this is exactly the kind of feedback we take seriously. Every pup can respond differently when changing routines, and we understand why you’ve decided to switch her back for now to monitor what happens next. We’ve canceled your subscriptions to ensure no further shipments, and we’re also reaching out via phone and email so we can ensure nothing else is sent. If you’re open to it, we’d really appreciate staying in touch over the next week to hear how she does back on her previous product. Your observations could be very helpful for understanding what’s going on. In the meantime, if you need anything or want to confirm your account status, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll take care of you quickly. We’re wishing your pup all the best and hope she’s feeling comfortable again soon. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Fraanklyn, We’re really sorry this experience left you feeling unheard—that’s not what we want for you or your pup. 🐾💛 We also understand how frustrating this is. We apologize for the inconvenience and extra effort it took on your end. It makes sense that you’d feel overwhelmed receiving additional supplies when you already had plenty on hand. The good thing is that the product is good for 2 years as long as it is unopened. Thank you for explaining the dosing and your situation so clearly. We’ve canceled your subscriptions, so no further shipments are sent, and we’re also reaching out via phone and email to ensure everything is fully reviewed and addressed for you. If you need anything else or want to confirm your account details, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll take care of it right away. We truly appreciate you sharing this with us, and we’re wishing you and your sweet girl comfort and peace together. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Christopher, We’re really sorry for the frustration you’ve experienced—that’s not how we want things to work for you. 🐾💛 We understand how upsetting it is when you’ve requested to stop orders and don’t feel like that request has been properly handled. That shouldn’t happen, and we apologize for the inconvenience and stress this has caused. To confirm, we have now canceled your subscription, and no further shipments or charges will occur. We’ve also reached out via phone and email so we can review your account and make sure everything is fully resolved on our end. If you’d like direct assistance or confirmation, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll locate your account quickly and help further if needed. We truly appreciate you bringing this to our attention and giving us the chance to fix it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Leon, We’re truly very sorry for your loss. 🐾💛 Losing a dog is incredibly painful, and we can only imagine how upsetting it must have been to still receive a shipment and see a charge during such a difficult time. That’s not the experience we want for you. To confirm clearly: your subscription has been canceled, and your last order has been refunded at 50%. We’ve also reached out via phone and email so we can make sure there’s nothing else pending on your account and to offer any further assistance if needed. If you would like anything reviewed again or need support, please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll take care of it promptly. We’re so sorry again for your loss and for the experience surrounding this. Thank you for giving us the chance to address it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Julie, We’re really sorry to hear that your package never arrived—that’s frustrating and not the experience we want for you. 🐾💛 We understand how disappointing it is to be left waiting without receiving your order, especially when you were expecting it for your pup. We’ve reached out via phone and email so we can locate your shipment and find out exactly what happened. If it’s easier, you can also contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll quickly track your order and make sure this gets resolved for you—whether that means reshipping or issuing a refund. Thank you for bringing this to our attention—we’re here to help get this sorted out for you. 🐾💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Lynnea, We’re really sorry for the frustration you’ve experienced—that’s definitely not how we want things to feel for you. 🐾💛 We understand how overwhelming it is to receive more product than you need. We sincerely apologize for the inconvenience. The product is will not expire for 2 years as long as it is kept in a cool, dry place. According to our records, your subscription has now been fully canceled, and no further shipments or charges will occur, along with 50% of your most recent order being refunded. We’ve also reached out via phone and email to confirm your account has been updated and help prevent any future deliveries. If you’d like, we can also help review your past orders or discuss options for the extra product you already received. Please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can assist you quickly. Thank you for your patience while we get this sorted out for you. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 13, 2026

Hello Yinet, We’re really sorry to hear that your order never arrived—that’s frustrating and not the experience we want for you. 🐾💛 We’d like to inform you that shipping time is 7-10 business days from the date of purchase. If you have not received your order by the 10th business day please contact the Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly find your order. We’ve also reached out via phone and email so we can locate your order and determine what happened with the shipment. Thank you for bringing this to our attention—we’ll make sure this gets taken care of for you. — Pup Labs Customer Care 🐾 Thank you for bringing this to our attention—we’ll make sure this gets taken care of for you. — Pup Labs Customer Care 🐾