Pup LabsReviews of puplabs.com

Response from Pup LabsMay 27, 2026

Hello Linda, We’re truly sorry for your loss, and we’re very sorry to hear about everything you’re going through right now. 🐾💛 We sincerely apologize for the frustration you’ve experienced trying to get assistance and for the added stress this has caused you. That is never the experience we want for anyone. To help address this immediately, we’ve reached out via phone and email so we can review your account right away and ensure your concerns are properly escalated and reviewed. We also want inform you that your order was canceled and refunded, ensuring that there will be no shipments. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can locate your account and work toward resolving this situation as quickly as possible. We’re truly sorry again for your loss and for the experience you’ve had during such a difficult time. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 26, 2026

Hello Elizabeth, We’re truly sorry for the experience you’ve had and completely understand why you’re feeling so frustrated and disappointed. 🐾💛 We sincerely apologize for how upsetting and discouraging this has been for you.That’s not the level of service we want to provide, and we’re very sorry for the lack of follow-through. To confirm, we’ve reached out via phone and email so we can review your account right away and help make sure your return request and account concerns are properly addressed. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can review the situation directly and work toward a resolution for you. We truly appreciate you giving the product a try, and we’re sorry again that this experience left you feeling let down. We wish the very best for you and your pup. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 26, 2026

Hello Christian, We’re very sorry to hear this and especially sorry that your dog’s ear condition became worse after using the product. 🐾💛 We understand how upsetting and concerning that must be for you, especially when you were hoping to help your pup feel better. This is absolutely not the experience we want for you or your dog, and we take feedback like this very seriously. We’ve reached out via phone and email so we can review your account right away. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can assist you further and review your account and order details directly. We’re truly sorry again for your experience and are wishing your pup comfort and relief very soon. 🐶💛 —Pup Labs Customer Care 🐾

Response from Pup LabsMay 22, 2026

Hello Blake, We’re really sorry for the frustration and stress this situation has caused you. 🐾💛 That’s not the experience we want for any customer, and we sincerely apologize for how difficult this process has felt. To confirm clearly, your subscription has been canceled, and no further shipments or charges will occur. We’ve reached out via phone and email so we can review your account right away. We also understand your concern about the unopened bottles you still have on hand, and our Customer Care team can review available return options with you directly. Please contact us at 855-207-7351 with your name and email address so we can ensure everything is fully resolved and documented properly. Thank you for bringing this to our attention and giving us the opportunity to address it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 20, 2026

Hello Tim, We’re very sorry to hear this and especially sorry that your pup’s ears seem to have worsened after using the product. 🐾💛 We understand how upsetting and concerning that must be for you. If your pup is experiencing increased irritation, redness, discomfort, or worsening symptoms, we strongly encourage discontinuing use for now and consulting your veterinarian as soon as possible to ensure your dog receives the proper care and evaluation. This is absolutely not the experience we want for you or your pup, and we take feedback like this very seriously. We’ve reached out via phone and email so we can review your account right away. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can assist you further and review your order details with you directly. We’re wishing your pup comfort and relief very soon. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 19, 2026

Hello Sheri, We completely understand, and we’re sorry for any frustration or inconvenience this may have caused. 🐾💛 Your request is important to us, and we’ve reached out via phone and email so we can review your account right away. We ensure that your subscription has been canceled and that no further shipments are sent. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can quickly locate your account and process the unsubscribe request for you. Thank you for giving Pup Labs a try, and we’re here to help make this process as smooth as possible. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello Roberta, We’re really sorry for the frustration you experienced trying to cancel your subscription—that’s not the experience we want for you. 🐾💛 We understand how upsetting it is when a cancellation process doesn’t work smoothly, especially when you’ve already taken the time to try multiple steps and reach out. That’s absolutely something we take seriously. To help resolve this for you right away, your subscription has now been fully canceled, and no further shipments or charges will occur. We’ve also reached out via phone and email so we can make sure everything is properly closed on your account and answer any remaining concerns. If you still need assistance or would like confirmation details, please contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can quickly locate your account. We appreciate you bringing this to our attention and giving us the opportunity to address it. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 18, 2026

Hello, We’re really sorry for the frustration you’ve experienced—that’s not the experience we want for you at all. 🐾💛 We understand how stressful it is when the wrong payment method is used and when refunds take longer than expected. We apologize for the inconvenience and confusion. We’ve reached out via phone and email so we can review your account in detail, confirm the correct card on file, and ensure your refund is fully tracked and completed. Please allow 3-5 business days for the refund to show in the correct account. Please also contact our Customer Care team at 855-207-7351 and have your name and email address ready so we can locate your account quickly and resolve this for you as soon as possible. We truly appreciate your patience while we work to fix this for you. — Pup Labs Customer Care 🐾