Pup LabsReviews of puplabs.com

Response from Pup LabsJun 16, 2026

Hello Barb, We’re truly sorry to hear about your experience. This is not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding the ordering process, promotional offers, and concerns about your shipment. We’ve also reached out via phone and email to ensure your concerns are fully addressed and to provide any additional assistance you may need. At the same time, we’re grateful that Derriana was able to assist you and provide support during a difficult interaction. We’ll be sure to share your kind words with her—our team strives to help every customer feel heard and supported. We truly appreciate your feedback, as it helps us improve both our communication and customer experience. If there is anything further we can do to assist, please contact our Customer Care team at 855-207-7351. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Hello Maryann, We’re sorry to hear that you’re disappointed with both the product and the refund experience. 🐾💛 We understand how frustrating it is when a product does not provide the results you were hoping for. We also understand your concerns regarding the refund process and return shipping costs. Please accept our sincere apologies for the frustration this has caused. We never want our customers to feel misled or dissatisfied when seeking assistance. We’ve reached out via phone and email so we can review your account right away. We would like the opportunity to review your order, return, and refund details to ensure everything was handled correctly and to address any remaining concerns you may have. We would like to inform you that we have refunded the remaining amount of the order in question. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can further assist you. Thank you for sharing your feedback and giving us the opportunity to review your experience. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Hello Tricia, We’re truly sorry for the frustration and disappointment you’ve experienced throughout this process. 🐾💛 We understand your concerns, especially given the circumstances surrounding your dog’s ear condition. We also recognize how frustrating it is to have to repeatedly follow up for updates rather than receiving proactive communication. Please accept our sincere apologies. We understand that when a refund has been discussed and approved, you expect clear instructions and prompt follow-through. We’ve reached out via phone reviewed your account. We would like the opportunity to investigate the status of the remaining refund and get that escalated and addressed as quickly as possible. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can locate your account and provide further assistance. Thank you for bringing this matter to our attention. We sincerely regret the experience you’ve had and appreciate the opportunity to review it further. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 10, 2026

Hello Susan, We’re very sorry to hear about your experience and, most importantly, that your dog appeared to become unwell while using the products. 🐾💛 We understand how concerning and upsetting it is to see changes in your pet’s health. We appreciate you sharing these details with us. If you noticed trembling or shivering that improved after discontinuing the products, we strongly encourage discussing those symptoms with your veterinarian to ensure your dog receives appropriate care and evaluation. We also understand your frustration regarding the refund process and your concerns about the guarantee. We never want customers to feel unheard or dissatisfied when seeking assistance. We’ve reached out via phone and email so we can review your account right away. We would like the opportunity to review your order history, previous communications, and refund request in detail. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can further investigate and assist you. We sincerely apologize for the distress this situation has caused and wish your dog the very best. 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 1, 2026

Hello Sheila, We’re sorry to hear that your experience with the subscription process was frustrating. 🐾💛 We understand your concern and appreciate you sharing this feedback. If the subscription enrollment or cancellation process was unclear, we sincerely apologize for any confusion that caused. We want our customers to feel informed and in control of their orders at all times. We’ve reached out via phone and email so we can review your account right away. We have ensured that your subscription is canceled. Please contact our Customer Care team at 855-207-7351 with your name and email address, and we’ll be happy to assist you with any other questions that you may have. Thank you for bringing this to our attention. Feedback like yours helps us identify areas where we can improve the customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 1, 2026

Hello Sadie, We’re truly sorry for the frustration and disappointment this experience has caused you and your mother. 🐾💛 We completely understand why you’re upset. Please know that this is not the experience we want for our customers or their families. We sincerely apologize for the stress and inconvenience this situation has caused. If you haven’t already, please contact our Customer Care team at 855-207-7351 with your mother's name and email address so we can locate the account and assist further. Thank you for bringing this to our attention and giving us the opportunity to review what happened. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 1, 2026

Hello Elisa, We’re truly sorry to hear about your experience and understand why you’re frustrated. 🐾💛 We know how disappointing it is when a product doesn’t provide the results you were hoping for, especially after making a significant purchase to help your dog. We also understand your concerns regarding the refund process and your interaction with our team. Please accept our sincere apologies for the frustration this situation has caused. This is not the experience we want for our customers, and we take feedback like yours very seriously. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can locate your account and investigate the matter further. Thank you for bringing your concerns to our attention. We appreciate the opportunity to review what happened and work toward a resolution. — Pup Labs Customer Care 🐾

Response from Pup LabsMay 27, 2026

Hello Milissa, We’re truly sorry for the frustration and inconvenience this situation has caused you. 🐾💛 We completely understand why you’re upset. That’s not the experience we want for our customers, and we sincerely apologize that your cancellation requests were not handled in time. We also understand your frustration about being responsible for return shipping on a product you had already tried to stop from being sent. To help address this, we’ve reached out via phone and email so we can review your account right away. We want to ensure you that your subscription is fully canceled so no further shipments or charges occur, as well being fully refunded. We also want to review the timeline of your cancellation requests and order processing directly with you. Please contact our Customer Care team at 855-207-7351 with your name and email address so we can locate your account and work toward resolving this for you as quickly as possible. We truly appreciate you bringing this to our attention, and we’re very sorry again for the experience you’ve had. 🐶💛 — Pup Labs Customer Care 🐾