Pup LabsReviews of puplabs.com

Response from Pup LabsJun 16, 2026

Thank you so much for your kind words and continued support, Richard! 💛🐾 We’re thrilled to hear that you’ve had great experiences with our products in the past and that you’ve chosen Pup Labs again for your pup’s needs. It’s especially wonderful to hear that Ayanna provided you with excellent service—we’ll be sure to share your kind feedback with her. We hope K-9 Soothe works just as well for your pup, and we look forward to hearing about your experience. Thank you for being a valued member of the Pup Labs family. Wishing you and your pup all the best, and we hope you have a wonderful week as well! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Tammy, Thank you so much for sharing your experience! We’re delighted to hear that you’ve found our program easy to navigate and that managing your orders—whether rescheduling or canceling—has been simple and hassle-free. 💛🐾 We’re also thrilled to know you’ve had a great experience with our products and Customer Care team. Providing excellent service and support to both our customers and their pups is always our top priority. Thank you for trying several of our products and for being a valued member of the Pup Labs family. We truly appreciate your kind words and support! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Barbara, Thank you so much for sharing your experience! We’re so happy to hear that the product worked really well for your pup and that you still have plenty left over. 💛🐾 We completely understand wanting to cancel your subscription when you have enough product on hand, and we’d be more than happy to help. Please contact our Customer Care team at 855-207-7351 with the name and email address associated with your account so we can quickly locate it and take care of your request. Thank you for being part of the Pup Labs family—we truly appreciate your support and look forward to continuing to help you and your pup however we can! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Teresa, Thank you so much for sharing your experience! We’re delighted to hear that the Freedom Joint Drops have put an extra pep in your 16-year-old pup’s step. 💛🐾 We’re also glad our Customer Care team was able to quickly address your concern and get a replacement sent out promptly. Providing quality products and excellent service is always our goal, so it means a lot to hear that you’ve had a positive experience with both. Thank you for your kind words and for being part of the Pup Labs family. Wishing your senior pup continued comfort, happiness, and many more tail wags ahead! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello, Thank you so much for sharing your experience! We’re absolutely thrilled to hear that your pup found relief and is doing so much better. 💛🐾 It’s wonderful to know that after just a week of use, she recovered completely and that continued use has helped keep her comfortable with no recurring issues. Hearing that the product has been life-changing for both of you truly means the world to us. Thank you for trusting Pup Labs to be part of your pup’s wellness journey. Wishing you and your furry companion many happy, healthy days ahead! — Pup Labs Customer Care 🐾

Response from Pup LabsJun 12, 2026

Hello James, Thank you so much for sharing your feedback! 🐾💛 We’re thrilled to hear that the K9 Soothe Anti- Itch Spray is working great for your pup! Nothing makes us happier than knowing our products are helping pets feel more comfortable and giving pet parents peace of mind. 😊 If you're ready to place another order or have any questions about your account, our Customer Care team is always happy to help at 855-207-7351. Thank you for trusting Pup Labs with your pup’s care. We appreciate your support and look forward to continuing to serve you and your furry friend! 🐶💛 — Pup Labs Customer Care 🐾

Response from Pup LabsJun 12, 2026

Hello Donna, Thank you for taking the time to share your experience and for recognizing Jose's outstanding customer service! 🐾💛 While we're sorry there was confusion regarding the subscription and unexpected charge, we're delighted to hear that Jose was able to assist you with kindness, professionalism, and a sense of humor. Providing clear information and helping customers find a resolution is exactly the type of service we strive to deliver. Your kind words about Jose being personable, helpful, and reassuring mean a great deal, and we’ll be sure to share your feedback with him. We know he'll appreciate hearing that he made such a positive impression during a frustrating situation. 😊 Thank you for your patience and for giving us the opportunity to assist you. We truly appreciate your feedback and your confidence in Jose. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 11, 2026

Hello Amy, Thank you so much for sharing Gertie’s wonderful progress with us! 🐾💛 We’re absolutely thrilled to hear that Gertie is walking normally again and even wants to play Frisbee! Seeing our furry friends regain their mobility, comfort, and playful spirit is exactly what we hope for, and it’s heartwarming to know the Freedom Joint Drops and Chews have made such a positive difference in her life. 😊 We’re also delighted to hear that Miles provided such excellent service. We’ll be sure to share your kind words with him—he’ll be thrilled to know he helped make your experience a great one and assisted you in finding the best option to continue supporting Gertie’s wellness journey. Thank you for trusting Pup Labs and for allowing us to be a part of Gertie’s success story. Please give her an extra Frisbee toss from all of us! 🐶🥏💛 — Pup Labs Customer Care 🐾