Pup LabsReviews of puplabs.com

Response from Pup LabsJun 26, 2026

Hello Teresa, We’re truly sorry to hear about your experience and understand the frustration and concern this situation has caused. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order, the unexpected shipment, and the difficulty you experienced trying to contact our team. We understand how upsetting this is. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order details, discuss return and refund options, and work toward a resolution. We truly value your feedback, as it helps us improve our products, processes, and customer experience. Thank you for bringing these concerns to our attention and for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 25, 2026

Hello Trisha, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused by the continued shipments, the confusion surrounding your cancellation requests, and your interactions with our Customer Care team. 💛 We understand how upsetting it is to continue receiving orders after requesting cancellation, especially when the product did not work as expected for your pet. We also regret that you felt unheard during your interactions with our team, as we always strive to treat every customer with respect and compassion. We would appreciate the opportunity to review your account and fully investigate what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our processes and customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 24, 2026

Hello, We’re truly sorry for the frustration and disappointment you’ve experienced. This is certainly not the experience we want for our customers. 💛 We understand your concerns regarding the entire situation. We sincerely apologize for any inconvenience this has caused. We would appreciate the opportunity to review your account and better understand what occurred. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your orders and work toward a resolution. We would like to reach out to you in an effort to connect with you directly and ensure your concerns are fully addressed. We truly appreciate your feedback, as it helps us improve our processes and better serve our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 22, 2026

Hello Ilene, We’re truly sorry for the frustration and disappointment you’ve experienced.💛 We understand how upsetting it must have been to request a cancellation, only to receive a shipping confirmation shortly afterward. We also apologize for the lack of follow-up regarding your request to speak with a supervisor. We understand how important timely communication is. We’ve reached out to you via phone and email in an effort to connect with you directly and review your concerns. We would appreciate the opportunity to make this right and restore your confidence in us. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and work toward a resolution. Thank you for your feedback. It helps us identify areas where we need to improve, and we appreciate the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 22, 2026

Hello Sue, We’re truly sorry to hear that ProDenta did not provide the results you were hoping for and that one of your dogs is now experiencing a discolored tooth. We understand how concerning and disappointing this must be, and this is certainly not the experience we want for you or your pup. 💛 We also sincerely apologize for the difficulty you experienced when trying to contact us and for any lack of follow-up. We understand your frustration and would appreciate the opportunity to review your experience further. Due to the inconvenience we have refunded 50% of the last order. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order and assist you promptly. We have reached out to via phone and email regarding this situation. We truly appreciate your feedback, as it helps us improve and better support our customers and their pets. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 18, 2026

Hi Alec, We’re truly sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. 💛 We sincerely apologize for any confusion regarding our guarantee and the refund process. We understand how disappointing this can be. We’ve also reached out to you via phone and email in an effort to connect with you directly and review your concerns. Please contact our Customer Care team at 855-207-7351 so we can investigate this matter further and work toward a resolution. We appreciate your feedback, as it helps us identify opportunities to improve both our communication and customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 18, 2026

Hi Joe, We’re truly sorry to hear about your experience and the frustration. 💛 We understand your concerns. We sincerely apologize if you felt your concerns were not addressed in a timely manner. Due to the inconvenience, we have refunded the order in full. We would appreciate the opportunity to review your account and investigate what occurred. Please contact our Customer Care team at 855-207-7351. We’ve also reached out via phone and email in an effort to connect with you directly and better understand your experience. We value all customer feedback, as it helps us improve our products, processes, and customer support. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to assist you further. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 16, 2026

Hello Maribel, We’re truly sorry for the frustration and inconvenience you’ve experienced—this is not the experience we want for our customers. 💛 We sincerely apologize for the difficulty you’ve had with canceling your subscription. We understand how frustrating that must have been, and we appreciate you bringing this to our attention. To address your concerns, we have canceled your subscription to ensure no further charges or shipments are processed. Additionally, due to the inconvenience, we have issued full refunds for two of your recent orders. We’ve also reached out to you via phone and email to ensure everything has been fully addressed. If you have any additional questions or need further assistance, please contact our Customer Care team at 855-207-7351. We’re here to help. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾