Pup LabsReviews of puplabs.com

Response from Pup LabsJul 15, 2026

Hello, We’re truly sorry to hear that you have not yet received your order and understand how upsetting this must be, especially when your dog is waiting for the product. This is certainly not the experience we want for our customers or their pets. 💛🐾 We sincerely apologize for the delay and for the difficulty you’ve experienced trying to reach our Customer Care team. We understand how frustrating this has been. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review the shipment status, and work toward a prompt resolution. Thank you for bringing this to our attention. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 10, 2026

Hello Carmen, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for the confusion regarding your order, the unexpected shipment, and your difficulty reaching our Customer Care team. We understand how concerning it is to receive an order you did not expect, especially when the product was not the right fit for your dog. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 3, 2026

Hello Karen, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers. 💛 We sincerely apologize for any confusion you encountered during the checkout process. Our goal is to provide a clear and straightforward ordering experience, and we regret that this was not your experience. We would like to review your account and verify whether an order was processed, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can assist you promptly. We truly appreciate your feedback, as it helps us improve our website, ordering process, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 2, 2026

Hello Bernadette, We’re truly sorry to hear about your aunt’s experience and understand how disappointing and frustrating this has been. This is certainly not the experience we want for our customers or their pets. 💛 We’re sorry to hear that ProDenta did not provide the results your aunt was hoping for. We also sincerely apologize for the difficulty she experienced trying to reach our Customer Care team. We would like to reach out to her via phone and\or email in an effort to connect with her directly, please have her contact our Customer Care team at 855-207-7351 and provide the name and email address associated with the account so we can locate the order, review her concerns, and work toward a resolution. We truly appreciate the feedback, as it helps us improve our products, processes, and customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJul 1, 2026

Hello JE, We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers. 💛 We’re sorry to hear about your dog's recent diagnosis, and we hope your pup is recovering well. We also apologize for the confusion regarding the pricing adjustment and your refund request. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your order, discuss your refund request, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our products, processes, and customer experience. Thank you for giving us the opportunity to address your concerns. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 30, 2026

Hello, We’re truly sorry for the frustration and inconvenience you’ve experienced. This is certainly not the experience we want for our customers, and we sincerely apologize that you've had difficulty stopping your shipments. In an effort to connect with you directly and assist with your concerns. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your subscription, ensure it is properly reviewed, and work toward a resolution. We truly appreciate your feedback, as it helps us improve our customer experience and better serve our customers. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 30, 2026

Hello Mickey, We’re truly sorry to hear about your experience and understand your frustration and disappointment. This is certainly not the experience we want for our customers. 💛 We understand how important it is to find products that your dogs will enjoy, and we’re sorry to hear that the Pro Denta was not a good fit for them. We also apologize for the confusion and disappointment regarding the refund process and your order fulfillment. We appreciate you bringing these concerns to our attention. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your orders, including the missing Tummy Essentials bag and the refund details, and work toward a resolution. We truly value your honest feedback, as it helps us improve our products, processes, and overall customer experience. — Pup Labs Customer Care 🐾

Response from Pup LabsJun 30, 2026

Hello G, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been for you. This is certainly not the experience we want for our customers or their pets. 💛 We understand your concerns regarding the K9 Soothe Anti-Itch Spray and are sorry to hear that it did not work as expected for your Labs. Every dog responds differently, and we recognize that what works well for some pets may not be the right fit for others. We also apologize if you felt unheard during your interaction with our Customer Care team. Providing compassionate and helpful support is very important to us, and we regret that we fell short of your expectations. In an effort to connect with you directly and better understand your experience, please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can review your concerns and work toward a resolution. We truly appreciate your honest feedback, as it helps us improve our products and customer experience. — Pup Labs Customer Care 🐾