Pup LabsReviews of puplabs.com

Response from Pup LabsAug 14, 2026

Thank you so much for sharing Bonnie’s story! ❤️ After multiple surgeries and being on Gabapentin and Carprofen for most of her life, we can understand why you were skeptical about trying Freedom Joint Drops. Hearing that Bonnie is now a totally different dog—wanting to play, jumping around, and acting like a puppy again—is absolutely wonderful! 🐾 It means so much to hear that you’ve been able to take her off her medications and that the joint drops have made such a positive difference in her quality of life. Bonnie sounds like one happy girl! Thank you for considering Freedom Joint Drops for other pet parents and for trusting us to be part of Bonnie’s journey. Give that playful girl an extra belly rub from us! 💕🐶 - Pup Labs Customer Care Concierge Team

Response from Pup LabsAug 13, 2026

Hi Pamela, Thank you so much for taking the time to share your story with us. ❤️ We’re truly grateful that you gave Pup Labs a chance and trusted us to be part of your Sharpei’s wellness journey. We know how difficult it is to watch your dog struggle, especially when you’ve tried so many different things to help. It means so much to hear that Pup Labs has helped you learn more and look at your dog’s health from another perspective. We hope K9 Belly Bliss continues to be a helpful part of his routine, and we’re wishing your sweet boy continued comfort and many more happy years by your side. 🐾 Thank you for trusting Pup Labs! Customer Care Concierge | Pup Labs 🐾

Response from Pup LabsAug 12, 2026

Hi Maureen, YAY indeed! 🐾💙 Thank you for sharing how your almost 11-year-old Rottie is doing. We’re so happy to hear that K9 Belly Bliss has helped support firmer stools and that you’re also noticing improvement in his walking with the Joint Drops and Joint Chews. At his age, every positive step in comfort and mobility is worth celebrating! 🐶 We truly appreciate you giving Pup Labs a chance and sharing your experience with us. Please give your sweet Rottie some extra love from the Pup Labs team! Warmly, The Pup Labs Team

Response from Pup LabsAug 11, 2026

Robert, thank you so much for taking the time to share your experience with us! We’re sorry the website gave you some trouble, but we’re really glad Miles was there to step in and make things easier. It’s wonderful to hear that he not only helped get your order completed, but also took the time to make sure you understood how to use the product and answered your questions about what else we offer. That kind of knowledgeable and thoughtful support is exactly what we want every Pup Labs customer to experience. We’ll be sure to share your kind words with Miles. We know he’ll appreciate hearing them! Thank you for choosing Pup Labs, Robert. We truly appreciate having you as part of our community!

Response from Pup LabsAug 10, 2026

Hi Patricia, We are so sorry for the loss of your beloved dog. Losing such an important member of your family is incredibly difficult, and our hearts are with you during this time. 🐾 Thank you for taking a moment, especially while grieving, to recognize the care you received from our team. We’re grateful that our representative was able to make this part of an already difficult time a little easier for you by taking care of everything promptly and with compassion. It truly means a lot that you chose to share your experience with us. We’re sending you comfort and our deepest condolences as you remember the special moments you shared with your pup. 🤍 — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Georgiana, Thank you for taking the time to tell us about your call with Ken! We’re happy to hear that he took the time to look into the problem you were having rather than rushing through your concerns. It’s especially great to know that he was able to answer your questions and explain everything clearly so you felt informed by the end of the call. We know how much of a difference it makes to reach someone who listens, investigates the issue, and makes sure you understand the resolution. We’ll be sure to pass your kind words along to Ken and recognize him for the professional care he provided you. 🐾 Thank you for giving our team the opportunity to help, Georgiana. We truly appreciate your review! — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Dorinda, Thank you for sharing this with us! We’re so glad our team was able to make your experience a pleasant one and help match the price you found on Amazon. We know getting a product you want for your pup at a better price can make all the difference, and we’re happy we could help make that happen for you. 🐾 Thank you for choosing Pup Labs and for taking the time to recognize the kindness of our team. We truly appreciate your feedback — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Lauren, thank you so much for taking the time to share this update. We truly appreciate you giving us the opportunity to make things right after the frustration you experienced. We’re especially glad to hear how Alejandra took the time to fully understand what had happened and went above and beyond to find a resolution for you. Knowing that her care and dedication helped restore your confidence in our customer service means a great deal to our team. Most importantly, we’re happy to know you and your pup continue to love our products. 🐾 Thank you for your patience, your communication, and for allowing us the chance to turn your experience around. We’ll be sure Alejandra receives the recognition she deserves! — Pup Labs Customer Care 🐾