Lisa P L.
My order was altered at checkout to be…
My order was altered at checkout to be more than I requested. Not cool. A tricky process. However, my email to Pup Labs on topic was answered and I was told a refund had been issued, which is, of course, great news. In fact, the initial order was altered in time for processing. Since then, I have received multiple emails and calls on topic from Pup Labs to be sure all is on track ... and it is. I assume that the K9 Ear Clear will be worth any hassle. I ordered it because I had heard good things about the product.
Response from Pup LabsApr 6, 2026
Hello Lisa, We’re so sorry to hear about your experience—that’s definitely not how your checkout should have gone. 🐾💛 According to our records you order was refunded for the unwanted item. We would like to inform you that we’ve reached out via phone and email to review your order and ensure everything is corrected. If you haven’t connected with us yet, please contact our Customer Care team at 855-207-7351, and we’ll be happy to go over your order and resolve this for you. We truly appreciate you bringing this to our attention. — Pup Labs Customer Care 🐾