Pup LabsReviews of puplabs.com

Response from Pup LabsAug 13, 2026

Hi Joseph, Thank you for taking the time to share your experience. I’m truly sorry for the frustration with your order and the difficulty you had trying to get everything resolved. That’s certainly not the experience we want for our customers. We’d genuinely appreciate the opportunity to look into what happened with your order and make sure everything is properly addressed. Our direct line is 1-833-215-1831. Please give our Concierge Team a call so we can personally review what happened. Joseph, we truly appreciate you bringing this to our attention. We’re sorry we fell short of the experience you deserved, and we’d love the opportunity to make this right. Best Regards, Pup Labs Concierge Team

Response from Pup LabsAug 12, 2026

Hi Dawn, We’re really sorry this has been such a frustrating experience. When a product doesn’t work out for your dog, we understand how upsetting it is to then feel like getting help with your refund has become another hassle. We also hear your frustration about having to repeatedly explain that you wanted a refund after the other options offered weren’t right for you. You shouldn’t be left wondering whether your request was processed or what happens next. Our team is currently trying to reach you directly so we can personally review what happened and help get this resolved. You’re also welcome to contact our Customer Care team at 1-833-215-1831 if we haven’t been able to connect with you yet. Thank you for giving us the opportunity to make this right, Dawn. 💙 Warmly, -The Pup Labs Team

Response from Pup LabsAug 11, 2026

Hi Linda, We’re sorry to hear that your experience left you feeling frustrated, especially after making multiple attempts to get assistance with your subscription and concerns about the products you purchased. We understand how disappointing it can be when you purchase something hoping it will help your dog, only to find that your pup doesn’t want to eat or drink it. We also understand that you’ve already spoken with our team and received assistance, but it’s clear from your review that you still have concerns about your overall experience. We want to help and make sure you feel fully heard. A member of our team will be reaching out to you directly to personally review your experience and see what more we can do to make things right. You’re also welcome to contact our Customer Care team at (855) 207-7351 if you’d prefer to speak with us sooner. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 10, 2026

Hi Christine, We’re truly sorry to hear about your experience. When you reached out to us, you weren’t simply calling about an order. You were looking for answers because you care deeply about your dog and don’t want to see them struggling. We understand how upsetting it must have been to feel dismissed when you were trying to express those concerns. Every pet parent who contacts us deserves to feel heard, respected, and supported, especially when they’re reaching out because they’re worried about their dog. We take your comments about the service and communication you received seriously, and we appreciate you bringing this experience to our attention. We want to help and make sure your concerns are properly addressed. A member of our Customer Care team will be reaching out to you directly to personally assist you and answer any questions you may still have. You’re also welcome to call us at (855) 207-7351 if you’d prefer to speak with us sooner. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 7, 2026

Hello Brad, We’re truly sorry to hear that Freedom Joint Drops did not provide the results you were hoping for. We know how difficult it is to watch a beloved 16-year-old companion struggle with mobility issues, and we understand how disappointing it must have been not to see any improvement after giving the product a full trial. 💛🐾 Every dog responds differently depending on their individual needs and the underlying cause of their mobility concerns, but we're truly sorry that this was your experience. We would appreciate the opportunity to review your order and discuss your experience further. Please contact our Customer Care team at 855-207-7351 and provide the name and email address associated with your account so we can locate your order, review your options, and work toward a resolution. Thank you for taking the time to share your honest feedback. We value your comments and appreciate the opportunity to assist you. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 6, 2026

Hello, We’re truly sorry to hear about your experience and understand how frustrating this was. This is certainly not the experience we want for our customers. 💛 Thank you for sharing your feedback. We want to assure you that Pup Labs is not a scam, and we take your concerns very seriously. We’re truly sorry for the frustration you experienced during your order process. Your satisfaction is important to us, and we’d love the opportunity to assist you personally. If you’d prefer, we can help place your order over the phone. Please call our customer service team at (855) 207-7351 — we’re here to make things right and ensure you have a better experience. We appreciate your time and hope to have the chance to assist you further. Thank you for bringing this to our attention. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 6, 2026

Hello Martha, We’re truly sorry to hear about your experience and understand how frustrating this has been. This is certainly not the experience we want for our customers. 💛🐾 We’ve reached out to you via phone and email in an effort to discuss your concerns directly. Your subscription has been canceled, and we've also issued a 50% refund on your most recent order. We understand your feedback regarding the cancellation process, and we truly appreciate you taking the time to share it. Comments like yours help us identify opportunities to improve the experience we provide to our customers. If you have any additional questions or there's anything else we can assist you with, please don't hesitate to contact our Customer Care team at 855-207-7351 with the name and email address associated with your account. Thank you for giving us the opportunity to address your concerns, and we wish you and your pup all the best. — Pup Labs Customer Care 🐾

Response from Pup LabsAug 5, 2026

Hello Jose, We’re truly sorry to hear about your experience and understand why you were disappointed. We know how frustrating it is when the product you receive doesn't match what you were expecting, and we're sorry for the confusion surrounding both the bottle size and the subscription. 💛🐾 We sincerely apologize that the ordering experience did not meet your expectations. We understand your concerns regarding the Facebook ordering process, the automatic subscription, and the cost of returning the product. Your feedback is important, and we will share it with our team as we continue working to improve the customer experience. We’ve reached out to you via phone and email in an effort to discuss your concerns directly and addressed any remaining concerns you may have. If you have more questions, please feel free to reach back out to our Customer Care Team at 855-207-7351 Thank you for taking the time to share your experience. Honest feedback like yours helps us identify areas where we can do better, and we appreciate the opportunity to assist you. — Pup Labs Customer Care 🐾