PucauReviews of pucau.com

Waited 2 months for a jumpsuit to arrive for my son's wedding. Ordered an XL received a small.

The shipping is terrible. They claim the product is shipped within the US. This is a lie. It has been 3 plus weeks since I ordered my items. Customer service keeps giving me the run around with no committed date. They charge for shipping. I'm never ordering from unknown websites that are heavily promoted on FB. They use different names but all have the same products. Shame on me for falling for this scam!

BUYER BEWARE! I ordered my items on Jan 12, and it is Jan 30 and no updates on shipment nor can I get anyone to respond to my several emails attempting to find out status of my order. And I find it interesting there is not a phone number to call. Regrettably, I think this is a SCAM!!!

My purchase arrived as ordered, but the quality of the materials was unsatisfactory, and the jacket did not fit me properly either. Their web site clearly states "Easy Returns", but customer is unable to ship returns to the return address listed on the mailing label; instead instructions state to contact the company within 30 days for authorization to return and to obtain return shipping address. I have sent 4 emails to the service email address listed, and the company has not responded to any of my attempts at contact. False advertising and very poor service!

I received a jacket that was not what I expected. First, the color of the jacket was more of an orange than a brown. The photo in the ad was a light brown and more importantly the tag read brown. When I emailed a photo of the jacket, they justified the color being so orange because I took it in the light. Though their original ad was taken in the sunlight, as you could see the sunlight hitting the sleeves. The orange color is horrendous. Next, the collar length and button placement of the jacket was different in the ad than the product I received. I also pointed that out to my dissatisfaction. I felt the ad had misled me. They would not refund me. I felt customer satisfaction was not a priority.

Poor service. Was charged on my credit card weeks before and still no package! Cannot get any shipping info always saying it is in the works! Never again!

I was very disappointed with the quality of the two dresses I purchased. The pictures are far superior to the actual product. Also - shipping time was not quick at all. Trying to return and receive a refund for the product purchased is proving to be quite a challenge...grrrrr!

I would not even give this company 1 star but I had to to write a review. I’ve been asking for a return authorization number for 3 items that are TOO small for a week and there is no phone number nor an invoice that was sent with clothing. They asked me to keep the 3 items & they would give me a $15.00 credit - WTH? I just want to return the items because I can’t wear them!!! Right on their web page it states “Easy Returns” what a joke - they offer you money to keep the items even though they don’t fit! DO NOT ORDER FROM THIS COMPANY THEY CLAIM TO BE IN THE CAROLINAS BUT FROM THE EMAILS I’M RECEIVING ~ ITS CHINA & THEY ONLY RESPOND THRU EMAIL DURING THE EVENING. So yea, clearly they’re not in the US.