Talent O.
What happens if you lose Creo due to a computer crash?
I have been a user of Creo and previously Pro Engineer for many years. In 2013 I was made redundant and purchased my own Creo2 software for £3000.0 so that I could now work from home. All was fine until October 2025 when Microsoft loaded the last upgrade/security pack on my computer that made it crash. The blue screen of death was daunting but eventually I managed to recover a lot of my downloaded software but not all. I lost Creo2 which was quite crucial to me. This software was remotely downloaded from a UK supplier who no longer existed but via an invoice managed to track down a previous member of the team on LinkedIn who was working for another company. I got in touch with this company and after a number of weeks I was informed that as I was an unsupported customer I would have to pay a connection fee of £710.0. Through no fault of my own I feel let down by PTC that they want money from me to use software that I've already paid for! I hope PTC will respond within a couple of weeks from now (28.03.2026) otherwise they will not only lose my custom but all of my University colleagues and business associates. Update, September 2026. No reply from Creo. I am now using a free 3D CAD package.