PSYTONEReviews of psytonenails.com

Response from PSYTONEOct 8, 2022

Hi Stephanie, We’d like to thank you for the detailed product review. We have just launched our brand and we really appreciate you taking the time to share your experience using our nails. If you were referring to which design is meant for which finger, the first product image displaying five nails on the website can serve as a reference on how to wear them. Since every costumer’s nail is different, we cannot label the press-ons according to their design, that’s why instead we indicate their sizes. On the back of each nail near the tip, there are numbers ranging from size 0-12 ( 0 being the largest size) that can help you find the correct size quicker. If you have any other questions or thoughts, please do not hesitate to share with us. Best regards, Psytone Nails Team

Response from PSYTONEOct 8, 2022

Hello Kim, We’re sorry about the mishap that caused your daughter's birthday gift delay. It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you. After we looked into the situation, we found the oversight resulted from the setting delivery time in the background of the website. We regret that this error slipped past our IT check. We’ve taken steps to prevent it from happening again. We have prepared compensation for you, please check your mailbox for that. If you still have further questions about the incident, please do not hesitate to reach out. We’d be happy to talk through them with you. Best regards, Psytone Nails Team