PSECU - Digital-First Banking with a Human TouchReviews of psecu.com

If you're looking for a financial institution that offers personal service, go elsewhere. Tried to apply for a re-finance on an auto loan to get local people. They made it such a hassle that I went elsewhere! One person told me one thing and was very friendly and knowledgeable; the other a total miserable, combative woman who told me totally different. Asked for confirmation that they had received the documents I sent and what my next step was, they emailed me . . . AFTER I sent them a message through their system instead of the call requested. Their rates are Ok, but not worth what they put you through. They need a HUGE dose of reality . . . there are plenty of places that want your business . . . and this is a credit union . . . supposedly driven by membership . . . spare yourself!!

Do not trust this bank! I have been with this bank since 2000, when I first started employment with the state. For years, I felt like this bank turned down everything I applied for, yet my friends with lower credit would always be approved. However, I stayed because it was convenient. Recently, I received a check from a family member that was returned. I covered the check from my own money immediately. Well, I went to use my mobile banking, and I was locked out of my account, so I called PSECU. I got a very rude and unpleasant representative who told me the bank has canceled my mobile banking and all ATM deposits because a year ago the same thing happened, and I was "counseled" about it. Two checks written to me from another party were returned in a year, and I was punished as if I wrote the checks myself. I also covered those checks immediately. Yet, this has not happened to other people I know who have been in the same situation. It's like they don't like me or people like me. Also, when I asked to speak with a manager, they put me through to voicemail, and they never called me back. A few weeks later, I called in again. This time the manager got on the line with a confrontational attitude. He was rude, disrespectful, and kept talking over me. He also stated a manager doesn't have to call you back if they determine your call is not relevant or important. I notice PSECU's level of customer service is the worst I've ever dealt with at a bank. Needless to say, I'm done after 20+ years of banking here. I'm going to a military credit union. Be cautious of this awful bank... better yet, don't even join this distasteful, discriminatory, and dishonest bank. Yes, they lie too!

In the beginning of the month PSECU folks posted about Pride month on Facebook. I commented on that post, telling them they should just focus on banking. Since then they have frozen my deposits and increased the maturity date of a certificate I invested in. I believe these folks have become the dangerous SJWs. I have lost trust in them. I never overdraft or am late on payments. I apparently offended someone at this bank and have to be corrected by money management.

Created a promotion called “find the right note.” The terms are very confusing . Then if sign up in the middle of the month it’s more difficult to meet the requirements. I tried to talk to someone but kept getting kicked off the chat, Then the manager got “disconnected “ I will never refer anyone and I’m closing my acct. these people are scammers

They are impossible to get ahold of. Their representatives don't listen to you when you talk. They transfer you around different departments. They send everything by fax/mail and refuse to email anything to you. I am trying to file a gap claim and they could not have made this process any more difficult for me

Twelve years ago after moving to Pennsylvania, I opened an account with PSECU. It was a seamless process and interaction by phone was rare, but always pleasant. It was my first encounter with a credit union following years of offensive relation ships with banks. At-home banking was also a surprise as the platform was well-designed, self-intuitive and reflected PSECU's concerns about security and customer confidence. Around two years ago, things began to change and very much for the worse. Interaction with PSECU by telephone became a game of chance in that my experience varied greatly among PSECU associates. In other words, some associates were borderline rude, others with long-time familiar voices were extremely helpful. However, it became rare that I got to speak with a seasoned Associate. Additionally, the home banking platform was killed off and customers were forced into a new version that had fewer helpful features, was buggy (a lot fixed) and not so self-intuitive. It's also just plain ugly. The worst part is the Bill Payer section and after months of suggestions and complaints, there has been little response, most of it "boilerplate," saying nothing. All-in-all, PSECU has become more like a bank, offering a cold shoulder to complaints or suggestions. Some PSECU Associates have said that it's a different world inside the organization with an attitude change dating back to new management. I have no experience with other credit unions. I'm just sooo sorry that PSECU is no longer trustworthy and it certainly doesn't inspire confidence.