Prune & WildReviews of pruneandwild.com

I had nothing but problems with Prune and Wild. I ordered three T-shirts and had only one delivered. They tried to tell me that the entire order had been delivered, and I had to contact them several times to deal with the issue. And every time, they would tell me to check my front door as though I wouldn’t see something sitting at my front door if it had been delivered. They finally agreed to send me the two T-shirts that I never received. That was several weeks ago and I’m still waiting… So I’m out $100 for my troubles. I will never order from this company again.

Read the small print folks. They won’t return and refund. Ridiculous for an online only shop. The reply from this company says it does accept returns for a refund. THEY DO NOT. I am now selling my t shirt on Vinted as they wouldn’t accept it. I can screen shot all of their replies. My trust pilot reviews serve to warn others of scam companies and I stand by them all. A rogue limo hire for example that , after letting us and many other down ,has now ceased trading. Prune and Wild would not refund my t-shirt. Fact. Beware.

SCAM company! Over priced cheap t-shirts poorly made and delivered in multiple sizes that were NEVER ordered. No return policy unless damaged. Stay Away

Wasn’t aware they didn’t offer returns. Tee shirt was to big but it seems they only offer returns for damaged merchandise, not for garments that don’t fit. Will not order from them again.

Buyer beware! This company does not offer any returns as apparently their t-shirts are “print on demand” once ordered. Absolute BS!!! I paid £32 plus £6.99 shipping for a t-shirt and followed their size guide. It’s a bad fitting tee and also has a musty smell but they cover themselves with a tiny note saying “if it smells, wash it and it will be ok” - not good, you would get better on some of the cheap shopping sites. I quoted UK legislation for my return but apparently it doesn’t apply to them because they print on demand which is completely untrue- it’s clearly a cheap, mass produced product. They said I could keep the unsuitable tee and order a reprint for $8.99 - the fact they quote this in dollars for a UK customer shows they are a scam company - it also shows they don’t value their “custom print products” if they can say keep the wrong one but pay us another $8.99 for a second bad quality product. I paid £32 for something I could pick up for around a £10 or less in primark and it would be better quality from there! AVOID, AVOID, AVOID!! Save your £££

So shocking to discover NO RETURNS POLICY except if damaged. I thought this was a basic consumer right for online purchases. Nothing made this clear at point of overpriced purchase. Customer services awful. T-shirt not great quality at all. Packaging was poor a no effort made. Cannot see how they will sustain their business with no consideration for customers. Overall 100% disappointing experience.

I ordered a tshirt according to their size description and assumed it would fit like the pictures. I am small and usually wear a size 4, xs or small. The fit was not as pictured it was too fitted. I contacted them twice through their form-nothing. They state there is a chat option - NONE. SCAMMY. I feel I need to update. Customer service contacted me and worked out a very generous option to keep the shirt I had and reorder a one time bigger size at no charge. They delivered on the promise and it was prompt. The magic size for me must be a medium, I ordered a large, little too big but fine. They do have a one time reorder for I think 8.95 if the size is wrong.

BUYER BEWARE!! Having mostly bought online clothes from British companies who have refunded money without any quibbles if the item was unsuitable, I was unprepared for this Company’s policy of no refunds. In fact, I thought it was a legal requirement in the UK. As this company lists its main contact info and operational presence as in the USA, it does have a base in the UK. but it seems our rules do not apply to them. I ordered 2 t-shirts from Prune and Wild which I didn’t consider value for money and which did not fit properly, even though I ordered according to their size chart. I promptly requested a return and full refund. I was told that they did not refund, instead they offer reprints to change size and colour. This service can cost an extra $8.99 per t shirt. (Read their reprint information.) I did not want this service, just my money refunded. This has been refused every time I have requested it. All I can say is that I have learnt a valuable lesson by not reading the Company Refunds/Returns Policy and their Print Guide. I would advise all other possible customers to do so before purchasing from Prune and Wild. Needlesss to say, I will not be dealing with the Company again and would certainly not recommend them.