ProxyWingReviews of proxywing.com

Response from ProxyWingSep 1, 2026

Thanks for the feedback. For anyone reading, here's the full picture. You had three mobile proxies with us. One port did have a fault on our side, and our team fixed it. The recurring problem on the second Ukrainian port was different: the service you were connecting to blocks that exit range, which is why fresh IPs kept getting rejected as well — that's the target site's filtering, not a proxy malfunction. Mobile proxies also idle out and need a rotation; that's normal for the product, not a defect. Where we were genuinely slow is the faulty port — that took longer than it should have. We've extended your subscriptions for that downtime. Your ticket is open if you'd like to continue there. - ProxyWing Team

Response from ProxyWingAug 31, 2026

Hi Amir, Thank you for taking the time to leave your feedback — we'd like to look into this properly. Our Indonesia mobile ISP pool was operational over that period, and we have no record of an outage affecting the plan you describe, so this appears to be specific to your port or setup rather than a service-wide failure. That's exactly why we need to review your case individually rather than guess at it here. We've already sent you a request for your order details via Trustpilot — please share them when you have a moment and our team will investigate and follow up with you directly. With your order ID and ticket numbers we can pull the full history, check what happened on that particular port, and get back to you with a concrete answer. — ProxyWing Team

Response from ProxyWingAug 21, 2026

Hi Melody, We take reviews seriously, but this one doesn't match our records, so let us lay out what actually happened. You first wrote to us on July 29 and received replies the same day, within minutes, from several agents. We tested your IP on our side and sent you the results: online, routing through New York. We then went through iOS-specific setup with you, and offered you a replacement IP in another US location. You declined the replacement and asked for a refund instead. The proxy was delivered and working — verifiably so. What didn't work was the connection from your iPhone, which had a second provider's profile active on it at the same time. That is a device-side configuration issue, not a fault in the service, and we offered to keep working on it with you. On billing: proxies are digital products and, as set out in our Terms (proxywing.com/policy), fees paid are non-refundable. Renewal is automatic by default and is stopped with the "Request Cancellation" button in the product card — we sent you a screenshot showing exactly where it is. Until that is used, the service stays active and continues to bill. Your subscription has now been cancelled, so there will be no further charges. If you'd still like to get the IP working on your device, our team is available and the offer of a replacement location stands. Best regards, ProxyWing Team