Proxies works fine but in few days they send me this… Unfortunately, your account has been locked by our Risk Assessment team. Your purchase has already been refunded. You will see the refund reflected in the same account you used to pay for your purchase within 5-10 business days.
We ask that you please find another proxy provider at this time.
Response from ProxyrackJul 19, 2024
We understand the frustration of having your account locked and we apologize for any inconvenience we caused.
We conduct account investigations and lock accounts for a number of reasons:
- To uphold agreed-upon contracts and policy guidelines to ensure lawful and ethical service usage
- To maintain a secure environment with stringent risk assessment protocols in place
- To identity and mitigate potential risks that could compromise the integrity and safety of our services
After reviewing your account, it was determined that certain activities or information associated with your account have triggered our risk assessment criteria, which resulted in your account being locked to protect both you and our broader user community.
If you have any additional questions, you can email [email protected]. Thank you.
Best regards,
Proxyrack Team
MB
Mike B.
verify identity after payment!
they asked me to verify identity after paying to use their service and their verification is like by uploading ID or passport which I think it's user unprofessional.
I'm really disappointed!
Response from ProxyrackJul 24, 2023
Hello, we require this to keep our peers, network and users safe. This is mentioned on the payment page. You can easily contact us via support for a refund.
AB
Abed
Asking for KYC after paying for trial…
Asking for KYC after paying for trial is not a good business practice.
It doesn't make sense to ask for identification if the service will be used by a corporation, NOT an individual.
Other proxy SAAS have a better onboarding process.
Disappointing.
Response from ProxyrackJun 22, 2023
We enforce KYC to ensure the highest safety of our peers, IPs and network. Thank you for your feedback.
MR
mohsen R.
This site is a SCAM
After paying, they blocked my account
Support does not answer emails and chat
They don't even answer here
Response from ProxyrackMay 22, 2023
You have created many trial accounts to avoid paying full price. Your account was locked and a refund processed for your payment. Support did reply to you.
GO
Gabriela O.
Estas IPs/proxies ya no son lo que eran
Estas IPs/proxies ya no son lo que eran
El año pasado usé IPs de españa, y funcionaba todo bastante bien. Pero a partir de este año, SUFRO cada vez q tengo usarlos, la página se queda HORAS cargando, o no carga nunca.
Una pérdida de tiempo y dinero.
DS
Der Sepp vo hint ent A.
Die Software läuft zwar... aber
Die Software läuft zwar, kommuniziert auch mit dem Server, aber es werden bis dato keine Daten übertragen, die für den Nutzer gewinnbringend sind... (Testraum 2 Wochen bis jetzt)
JO
JohnL
DO NOT RECOMMEND Absolute Horrible Support
First off, DO NOT RECOMMEND Absolute Horrible Support. Takes days to get a single response if you’re lucky. For me it took 3 days to get a response back. I wanted to purchase a subscription, however the verification this business tries to force you to comply to when purchasing a subscription is ridiculous. I shouldn’t have to verify my identity when using crypto to purchase a subscription. I have seen others have the same exact issues. So previously you wasn’t required to verify ID using Payssion. It even stated this in their terms of service and their FAQ section. Now I can’t purchase a subscription to the proxies unless I verify my identification although I am using Bitcoin to purchase.. Well this is going to cause you to only lose more and more customers.
FIX THIS AND MAYBE ILL COME BACK
EDIT: I posted my original review on August 11th and it’s now August 21st and you are just now responding to my review. Hence why I said it’s horrible support. Took over 10 days to get even a response on trustpilot.
Also my name is John, not Mark. So I’m. It sure where in the world you got that name from but I’m not the other person that left a negative review. I am a separate individual reviewing your service which was proven when providing the documents to trustpilot so that they can verify my review.
Response from ProxyrackAug 22, 2022
Hi Mark,
Thank you for taking the time to write this.
I just want to clarify that the primary reason we require KYC is to ensure the safety of our IPs and connection peers. This is a new practice, however, and our Terms of Service and FAQ section will be updated to reflect this very soon.
We take ethical proxy usage very seriously and the best way of ensuring this is by verifying each customer's identity. This helps us maintain a high-quality network and helps keep our IP peers safe from any potential malicious usage.
MP
Mark P.
DO NOT RECOMMEND (AVOID)
Okay, so I will try to be as detailed about why I have given this a negative rating and review.
When you signup for ProxyRack, you initially are NOT required to provide identity verification. The ONLY way you have to verify identity with ID is if you choose Paddle as the payment processor when purchasing a subscription to their proxies.
Now, the issue that I was having is that when I selected to use Payssion which allows me to use Crypto to pay for a subscription and DOES NOT require identity verification since using Payssion. Apparently, they updated the terms and made it so that now, new accounts are required to verify identity using a 3rd party website regardless if you would like to purchase a subscription via crypto currency.
I absolutely understand requiring ID verification if someone would like to use a credit card, bank card, or even a bank account. But virtual currency that’s irreversible should not have to verify ID.
Another HUGE ISSUE is the response time it took to get any response from support.
So this took over 3-4 days for me to get a final answer on this situation because 2 days ago I was told by Ariana, “ If you pay through Payssion, you do not need to undergo the verification process”.
And Today, which is over 2 days since I was told that I received a message back from Ariana that says, “Unfortunately, the terms and conditions of the said payment method have been updated recently and now includes verification requirements for added security measures.”
So, this is absolutely ridiculous. Again, I am trying to pay with crypto so you either need to add a crypto payment processor like Coinbase or something to allow those that do not want to submit ID documents online an alternative to be able to purchase a subscription. You are only going to lose more and more customers. Im going to spread the word unless this changes either back to the way it was before this change was made or another crypto payment option so we don’t have to verify ID. And also it’s a shame it takes support over 1-2 days to respond to both email or messenger on the website.
DO NOT RECOMMENDED PURCHASING FROM PROXYRACK
very bad business practices.
Response from ProxyrackAug 9, 2022
Hi Mark,
Thank you for taking the time to write this.
I just want to clarify that the primary reason we require KYC is to ensure the safety of our IPs and connection peers.
We take ethical proxy usage very seriously and the best way of ensuring this is by verifying each customers identity. This helps us maintain a high quality network and helps keep our IP peers safe from any potential malicious usage.
