My experience with the Proxyrack app was good at first, but things changed when I wanted to withdraw my earnings. My balance stopped growing right before the payout. I contacted support, but they refused to help, claiming that the issue was with my link. I deleted and added a new link, but then all my earnings disappeared. I'm very angry that they scammed me and refuse to pay me, even though they used my internet. They told me that by restoring the link, I would get my balance back, but that wasn’t possible. I feel cheated and believe the app is bad—I wouldn’t recommend it to others.
Response from ProxyrackMar 28, 2025
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience or issues you experienced with our service. We understand how frustrating it can be when things don't work as expected, and we are committed to resolving this issue promptly.
To help us get things working for you again, please reach out to our support team as soon as possible. The team can be reached either by email at [email protected] or via chat when you are logged in to your account.
We look forward to hearing from you!
Proxyrack Team
TU
Turkishboy
Concerns Regarding ProxyRack’s KYC Verification, Service Quality, and Data Privacy
On March 10, 2025, I purchased a 7-day trial subscription from ProxyRack. After completing the purchase, I was informed that in order to use the service, I was required to undergo KYC (Know Your Customer) verification, which included submitting a photo of the front of my ID and a selfie.
ProxyRack’s website states that the KYC process is intended to verify user identities to reduce fraud risks and ensure a more secure service. However, making this verification mandatory only after payment forces users to share their personal information, as the service cannot be used otherwise.
Furthermore, after initiating the service, I found that ProxyRack’s performance did not meet my expectations. The internet connection was extremely poor—so slow that even conducting a speed test was nearly impossible.
I am making this statement publicly because if my personal information—including my ID details, selfie photo, or payment information—is ever used in any suspicious, unauthorized, or fraudulent manner, I will consider this statement as official evidence and will take immediate legal action.
To be absolutely clear:
1. If any action is taken using my information without my explicit consent (such as an account being opened in my name, a transaction being processed using my payment details, or my ID being used for any other purpose), I will treat it as identity theft and fraudulent activity.
2. Any account created, payment made, or transaction conducted using my personal details without my direct authorization is not my responsibility, and I will not accept liability for any such actions.
3. Should I detect any suspicious activity, I will immediately file a formal complaint with the relevant authorities and pursue all available legal remedies.
4. This statement serves as an official record of my stance and will be used as legal evidence in the event of any misuse of my personal information.
Additionally, I formally request the immediate deletion of all my personal data, including my ID details and selfie, from ProxyRack’s records. I expect to receive written confirmation via email once this deletion has been completed.
I strongly advise all potential users to carefully review the KYC requirements and service quality before purchasing, as they may be required to provide sensitive personal information and may receive a service that does not meet expectations.
Response from ProxyrackMar 12, 2025
Thank you for sharing your feedback. We regret that your experience did not meet your expectations and would like to address your concerns directly.
KYC Verification Process
We understand that KYC verification may be an unexpected step for some users. However, this requirement is in place to enhance security, prevent fraud, and ensure responsible usage of our services. ProxyRack clearly states on our website that identity verification (KYC) is required after purchase. We strive for transparency in this process, and we regret any confusion regarding this requirement.
Service Performance
We are sorry to hear that you experienced slow speeds. If you’re open to further discussion, our support team would be happy to investigate your case and see if we can offer a resolution.
Data Privacy & Deletion Request
We take data security and privacy very seriously. As per your request, we processed the deletion of your personal data in accordance with our privacy policy. A confirmation email was also sent.
We appreciate your feedback and are always working to improve our service. If you have any further concerns or would like to discuss this matter, please reach out to our support team at [email protected]
AK
Alireza K.
not good!!!
not good!!!
Response from ProxyrackJan 10, 2025
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience or issues you experienced with our service. We understand how frustrating it can be when things don't work as expected, and we are committed to resolving this issue promptly.
To help us get things working for you again, please reach out to our support team as soon as possible. The team can be reached either by email at [email protected] or via chat when you are logged in to your account.
We look forward to hearing from you!
Proxyrack Team
NP
NINJA P.
proxyrack.com fake and lie about free…
proxyrack.com fake and lie about free trial
Response from ProxyrackDec 12, 2024
Thank you for sharing your feedback. We understand your concerns and would like to clarify that we do not advertise our trial as free. On our website, it is clearly stated that our trial is paid, and we provide a detailed explanation of why this approach ensures a higher-quality service and prevents misuse.
If you had any issues accessing or understanding the terms of our trial, we sincerely apologize. We’re here to help resolve the matter.
Please reach out to our support team at [email protected] with your account details so we can investigate and assist you further.
Thank you.
Best regards,
Proxyrack Team
IC
Info C.
My account was suspended for no apparent reason
I asked CS proxyrack, and was advised to use a 7-day trial to try all services. I focused on using USA and Global Rotating Proxy. I ran it to open the site I was going to, just for website traffic purposes. But a few days later my account was locked, suspended, for unclear reasons. What kind of company, did not explain why my account was locked. I did not use the proxy for illegal purposes, just to provide traffic to my personal website. Well, I checked and couldn't open it, it turned out my account was suspended. "Your account has been suspended". Indeed, very bad service. I regret using this service.
Response from ProxyrackOct 2, 2024
We understand the frustration of having your account locked and we apologize for any inconvenience we caused.
We conduct account investigations and lock accounts for a number of reasons:
- To uphold agreed-upon contracts and policy guidelines to ensure lawful and ethical service usage
- To maintain a secure environment with stringent risk assessment protocols in place
- To identity and mitigate potential risks that could compromise the integrity and safety of our services
After reviewing your account, it was determined that certain activities or information associated with your account have triggered our risk assessment criteria, which resulted in your account being locked to protect both you and our broader user community.
If you have any additional questions, you can email [email protected]. Thank you.
Best regards,
Proxyrack Team
JR
Jasmine R.
dns leak
dns leak! Stay away from them
no refund, False claims
Response from ProxyrackSep 23, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience or issues you experienced with our service. We understand how frustrating it can be when things don't work as expected, and we are committed to resolving this issue promptly.
To help us get things working for you again, please reach out to our support team as soon as possible. The team can be reached either by email at [email protected] or via chat when you are logged in to your account.
Additionally, we offer refunds according to our refund policy, which you can read in full here: https://www.proxyrack.com/refund-policy/. If you would like to request a refund, please reach out to support.
We look forward to hearing from you!
Proxyrack Team
BE
Benjy
Be aware
Be aware, once you pay they will ask you for a KYC otherwise you won't be able to use their services
Response from ProxyrackAug 7, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during the KYC process.
At Proxyrack, the security and privacy of our customers are our top priorities. We have outlined the various reasons that we require identity verification for all users of the Proxyrack network here: https://help.proxyrack.com/en/articles/9627107-why-is-user-verification-required-why-do-i-need-to-verify-my-identity
If there are specific aspects of the KYC process that you found particularly challenging or if you have any suggestions on how we can improve, we would love to hear from you. Your feedback is invaluable in helping us enhance our customer experience. You can reach us any time at [email protected].
Additionally, we provide refunds for those who do not wish to complete the KYC process after they make a purchase.
Proxyrack Team
XD
xash dirt F.
the Private Unmetered Residential is…
the Private Unmetered Residential is actually not private IPs, they're obviously shared
Response from ProxyrackJul 19, 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with our service. We understand how frustrating it can be when things don't work as expected, and we are committed to resolving this issue promptly.
To help us get things working for you again or to troubleshoot anything that may have gone wrong here, please reach out to our support team as soon as possible. The team can be reached either by email at [email protected] or via chat when you are logged in to your account.
We look forward to hearing from you!
Proxyrack Team
