provenlocks.comReviews of provenlocks.com

This company lies about their products and if you complain then they publicly shame you and sue you, even if you're just being totally honest and not even rude. Stay away from this company at all costs.

I understand that most of these reviews are in retaliation to your stupidity of suing a person who found a vulnerability in your locking mechanics. But as an amateur lock picker myself, I had my hands on few of your products, and I can genuinely say that you guys should either stop advertising that it's "secure" in any sense, or work more on the engineering and design. It is almost impossible to create an "unpickable" lock, the best you can do is to make it slow and hard as possible, and also learn to take criticism and bring a culture of continuous improvement among your engineers and designers. Hear the flaw, fix it and move on, repeat. That is how the best companies work, All the best guys.

PRC made locks with US made lock bodies. They sell problematic locks, prone to picking and once they were called out they invested time and money into litigation rather than improving on the products. Buy any other brand. Update: They tried to flag my review to have it taken down as “defamatory”. If trustpilot takes down reviews because businesses don’t like them that just reflects on Trustpilot’s value. The facts remain the same: These locks are made in the PRC while being advertised as USA made.

My trailer was stolen in 7 seconds

This company is scamming customers and refuse to take accountability for their terrible products. I bought a lock for a couple hundred dollars to lock a trailer of mine up. Some dude walked up on camera and opened it with literally just a coke can. He took about 6 seconds to open a “unpickable lock” then they tried to tell me if I posted a video of how the guy got in that they would sue me? Don’t use this company ever, find a brand that has a little bit of integrity. I hope the owners never feel safe.

I ordered 3 locks. fedex says it was delivered 8/31 and snapped the worst blurry picture of a box that cannot be identified. Cannot even identify anything around that resembles my residence. No video from my camera of delivery. I reach out to to the seller with no success. After a "month" long investigation, no resolution to the missing locks. All this over 150 dollars. Why did the seller not take up the issue with Fedex. Asking me for video proof and telling me to file a claim with fedex. I tried to file a claim but fedex recommends the seller file the claim or my claim will be denied. I got all the pictures and email to support this debacle. Forget the locks. Go to a company that values customer service.

Purchased a hitch pin lock for my 3" hitch, the only model on their website that they listed for 3" hitches. Well, it didn't fit my 3" hitch, the pin was about 1/8" short. I emailed them about the issue and at first I thought they were going to make it right when they said they'd exchange the pin with one of their longer ball mount pins. Sounds good. Then a new customer service rep got involved. They were requiring me to pay for return shipping of the pin for the exchange. The reason, they claimed, is that they had the measurements of the pin on the site. I went back and looked, and after some digging, yeah, they do have the measurements, but it was buried amongst pictures that are initially hidden when viewing the product. I would have had to know to click on a small link above the pictures to reveal the hidden images. Further, they don't even offer a different pin size with the lock I ordered, so I think it's only reasonable to assume that it would fit my standard 3" hitch. The longer pin they were going to exchange it for is from their Ball Mount lock, which in that product description specifically states, "**THIS PRODUCT IS INTENDED FOR THE BALL MOUNT, SEE OUR HL1 SERIES FOR THE HITCH PIN**". After over 30 emails (yes, THIRTY!) back and forth for almost a month with this incompetent rep, I finally had enough and said I'd return the whole lock and take my business elsewhere. Amongst those 30 emails back and forth the rep stated that that management would authorize waiving the 10% restocking fee as a "courtesy". In my return I included a copy of that email with that section highlighted. Recently got my "refund", and wouldn't you know it! They deducted the 10% restocking fee. Avoid this company!

Made a comment about them being ran by children. They flagged and hid it. The comments/reviews speak for them self. Instead of getting in front of everything, they picked fights and hurled around threats. Just not a company to do business with. Would give 0 if possible.