I am waiting for your kind response, I have mail with you before 14 days ago
Response from ProvasilApr 13, 2024
Thank you for your review,
In order for us to provide you with an answer to your question(s), we will need to know more details regarding your original order so that we can access it within our database. Can you please supply us with either pieces of information:
Your First/Last Name as it appeared on the original
Your order #
The email address supplied with the original order
Upon receipt of this information from you we can provide you specific answers to your question(s).
Please email us at [email protected].
Healthy Regards,
iHealth Fulfillment
Customer Loyalty Division
BL
BL
Opposite effect
I purchased this several months ago for my mom. Because her mind is not what it used to be. She tried it once and I noticed she was getting a lot worse. She stopped using it and started using a different supplement and it seemed to improve. But when she ran out of it, she decided to use the provasil again. Because she already had it and a couple weeks of using it.I could notice her rapidly
diminishing again.I would not recommend this product by any means.It may work for some people But it definitely had a reverse effect on my mom.
Response from ProvasilApr 8, 2024
Thank you for your feedback.
As you know we offer a 60 day return policy on the products that we sell. If you would like to return your purchase we would be more than happy to satisfy your request. Just email us your order number at [email protected] or call us at 888-675-0241 or 888-211-8468.
Here are our phone support hours:
Monday to Friday 9:00 AM - 12:00 MN EST
Saturday - 10:00 AM - 5:00 PM EST
Sunday - 12:00 PM - 10:00 PM EST
Healthy Regards,
iHealth Fulfillment
NE
Neil
Warning - U.K. Custom charges
Not arrived yet. We have to pay £66.43p to get the £164.08p order as THERE IS A CUSTOMS CHARGE to pay equating to 40.5% of the purchase. Sure enough described as possible in the "small print" but if highlighted at checkout would have been better - and avoided.
Response from ProvasilMar 27, 2024
Dear Valued Customer,
Thank you for your feedback and for trying our product.
Healthy Regards,
iHealth Fulfillment
CW
Ceella W.
Dont see any results
Dont see any results
Response from ProvasilNov 9, 2020
Dear Ceella,
Thank you for taking the time to submit this review.
The recommended daily dose is 1-2 tablets daily. It is not advised to take Provasil on an empty stomach. For maximum cognitive energy enhancement, take 1-2 tablets in the morning with a meal or snack. For those that need more focus and mental clarity later in the day, we advise taking 1-2 tablets in the afternoon with a meal or snack.
We truly appreciate your business and we look forward to hearing from you again.
Regards,
IHealth Fulfillment
RK
Robert K.
Provasil Package came with $ 2.65 Postage Due...
The Package with the Provasil 1 Month Sample Bottle came to me with a Postage Due Bill of $ 2.65. This is NOT the way to start off a potential new customer relationship on your first interaction. Time will tell if my Mom will use your product or go to another manufacturer.
Response from ProvasilOct 29, 2020
Dear Robert,
Thank you for your review.
We certainly appreciate your feedback. If we are able to implement any changes, it will come because of the types of constructive comments that you provided.
Healthy Regards,
iHealth Fulfillment
BR
Bill R.
Very disappointed when systems don't deliver
When I just placed my order for two bottles of Provasil, I could not find where to download my free e-book that you promoted.
I created an account to take advantage of your help center but it would not accept my new account and password.
You are making things too hard, especially when your facilities do not work. It would be good if you could check the process and make sure it works
Response from ProvasilOct 21, 2020
Dear Bill,
Thank you for taking the time to submit this review.
We sincerely apologize for any inconvenience this may have caused you.
Your Digital Download was sent to you along with the email confirmation on. The link to your free digital download is found at the bottom of the email and all you have to do is click on the link to download it. You may also log in to your account directly to access it.
Also, we have created another support ticket for you so that you can access the digital download. It was attached as a pdf file.
Regards,
IHealth Fulfillment
LP
Linda P.
I contacted you regarding money back…
I contacted you regarding money back guarantee and you did not respond with instructions.
Response from ProvasilOct 17, 2020
Hello Linda,
Thank you for your review. We sincerely regret that this incident occurred.
We regret to hear that you are not completely satisfied by your purchase of Provasil. We rarely ever have a customer that is dissatisfied with the product, in fact most of our customers are repeat buyers month after month. But of course some individuals do have a unique response to the product as they do with any supplement.
Getting back to your request, as you know we offer a 60 day return policy on the products that we sell. To reiterate our Money Back Guarantee policy: https://www.provasilstore.com/pages/terms-and-conditions
You'll receive a 100% full refund of the purchase price of the product(s) that you ordered, you will be responsible for all original and return shipping costs. Please note that our return policy allows for a maximum of 1 (one) opened bottle of product to be accepted as a return through mail, we will not accept more than one opened product of the same product to be refunded. If your order was part of a multiple unit order (of the same product) all other remaining bottles being returned must be completely sealed and un-tampered with in order to receive a refund. If those units are opened than you will not be refunded for them. If those units have remained sealed and un-tampered with you will also receive a 100% full refund of the purchase price on them as well.
Your approved Return Authorization Code # is: IHF-PRV6573
Your refund will be processed ONLY if you follow the instructions below. Here is what you will need to do:
Required with all product returns:
1) Please note, all approved returns must be sent via Federal Express, UPS, Airborne, DHL or certified and insured U.S. Mail to the below address.
For security reasons, please be advised that "walk-in" returns are expressly not allowed. Our returns processing center is monitored by proactive safety and security technologies and measures restricting access to approved personnel only. Absolutely no exceptions are allowed.
Returns should be sent through mail only to the below address:
iHealth Fulfillment
80 Red Schoolhouse Road
Unit 109 - R
Chestnut Ridge, NY 10977
2) Please provide us a copy of your invoice that came with your order. If you do not have that invoice, please provide us with your full name, address, and phone number on a separate sheet of paper.
3) Please remember to write the Return Authorization Code (RAC) on the outside of your return package. By doing this, we can ensure that your refund is submitted in a timely fashion. It is also recommended to get delivery confirmation and/or tracking on the return shipment as we are not responsible for lost packages.
4) Items must be returned by a service that supports delivery tracking information and insurance services on all items in the return. Examples of such services are: UPS, FedEx, and USPS Priority Mail with delivery confirmation and insurance service added to the package.
5) The tracking number should be kept until your refund is issued. If your return fails to arrive or is lost in transit, this tracking number should be provided to customer service. If this number can not be validated by the shipping agency (USPS, UPS, or FedEX) no refund will be issued.
6) Insurance should be purchased by the customer on all return items through the shipping agency (shipping charges to you or from you can not be included in insurance). If insurance is not purchased and the returned item(s) are lost in transit, damaged or stolen it is the customer’s responsibility to meet the loss of these items and no refund will be issued.
7) Item(s) must be packaged carefully for returns.
8) Returned product(s) must be in its original containers or original product packaging that the product was contained. Failure to include the container/packaging will nullify your eligibility for a refund.
Items must return in the same condition it was shipped in. (We are referring to the original product packaging which means the bottle itself that contains the capsules)
9) Customers are responsible for return shipping and any costs associated with it such as return shipping supplies, taxes, and duties levied by customs (International orders only)
10) Original shipping is non-refundable.
11) Refunds will be issued to your credit card or payment method charged on for your original order.
Thank you for trying our products.
Healthy Regards
iHealth Fulfillment
TM
Terry M.
Gave 1 star because I still have not…
Gave 1 star because I still have not received my order.
Response from ProvasilSep 14, 2020
Dear Terry,
We sincerely apologize for the inconvenience this may have caused you.
We are writing to let you know that we have your order and it is being processed. However, due to the pandemic, which slows down manufacturing, and an absolutely overwhelming customer response on Provasil, it has created a slight backorder issue for us. We are scheduled to receive a new shipment in the next few days and we have placed your order as a priority to be shipped at that time.
Regards,
IHealth Fulfillment
