John C.
Poorly communicated policy terms
I bought a ten year term policy (at least that was what I was told) twelve years ago, and noticed today that I'm still paying monthly premiums. So I looked up the policy through their online portal and noticed that it was not technically a ten year term but much longer but the benefit drops significantly after ten years. I can't find any electronic communication from when I signed up for the policy to indicate that it was ever communicated to be more than a ten year term policy. I've now canceled the policy. Still thankful I never had to make a claim.