protecht.comReviews of protecht.com

booked a room and had no warning this coverage would be added on. the email with the link to cancel the coverage didnt work - their phone tree is impossible to navigate

We experienced all the negative points already listed. They were not transparent in anyway and have been completely disingenuous in the interactions we have had with them.

This company is a joke, and I cannot believe that hotels and booking company use them. I have not been able to get in touch with anyone about my refund. I need help with filling stuff out and no one will help me. Please I just want my money back.

This appears to be a scam company. Period. Do not have any dealings with this company. Will take your money and provide nothing in return, even if you purchase the extra insurance. They want police reports, hospital and Dr. reports before they will consider a refund. Will be very wary of this company in the future.

This company deserves a ZERO RATING..I Purchased fiesta six flags, tickets, handicap parking, drink cups 2, flash pass, $ 464.35 not including insurance protection plan.. what protection I ask? on June 17th,2024 to be used on July 13th, 2024. Due to hurricane BERYL ..WE decided to cancel because a big pine tree in my back yard fell on power lines...hit my neighbors shed, and back porch..my neighbors..not my house. So due to the situation we thought the right thing to do was to stay and help out and clean up a Hugh mess at.our expense...insurance said it ( WAS ACT OF GOD) SO NO CLAIM WAS TO BE FILED. NO CLAIM. WE CANCELED WITH FANSHIELD ON JULY 9TH 2024. SAYS WOULD GET A CALL BACK IN 3 DAYS . TODAY IS JULY 19TH, ***NO CALL BACK YET. JUST E'MAILS REPEATING THE SAME INFORMATION OVER AND OVER. BUT I DID RECIEVE CASE # 16522,17299,17344,17455,17454,17442,17440,17439,17619 AND 17620 10 CASE NUMBERS NOW. EVERYTUME YOU E-MAIL FANSHIELD OR PROTECHT YOU GET A CASE NUMBER. SO I WOULD THINK SOMEONE THERE HAS SOME COMMON SENSE ? STILL NO RESPONSE BY AN AGENT? WHAT'S WRONG WITH THE SYSTEM IS IT A ROBOT AND NO LIVE HUMAN BEING OR IS THIS..( A INTELLIGENCE) I HAVE SENT NEWS LETTERS, GOVERNOR GREG ABBOTT STANDING 68 COUNTIES WERE AFFECTED..THEY WANT A POLICE REPORT why would I call 911 no one was injured or murdered. Then wants an insurance claim. Didn't file insurance. Which is non of there BUSINESS. NOTHING HAPPENED TO MY HOUSE ONCE AGAIN. THATSBWHY I THINK WE ARE COMMUNICATING WITH A ROBOT.SAME QUESTIONNOVER AND OVER. Called six flags couldn't do anything because fanshild and protecht is a 3rd part. But think about it six flags had to of signed something or at least get compensated when you buy insurance for the use of park? I really don't know. I WILL NEVER TRUST GETTING INSURANCE AGAIN. IT'S BEEN NOTHING BUT A BIG.PAIN IN MY A--. NOT WORTH IT. IF I WAS YOU DON'T TRUST THEM THEY DON'T CARE ABOUT YOU JUST WANTING TO GET YOUR MONEY ONLY. WARNING DON'T USE PROTECHT OR FANSHIELD. I went to sheriff's dept today to get help. Which they can't unless I found out if they are a FRAUD OR SCAM...WHICH I DO BELIEVE THEY ARE LOOKING AT OTHER COMPLAINTS. HOW ARE WHY ARE THEY ALLOWED TO DO THIS. THEY NEED TO BE SHUT DOWN AND START AN INVESTIGATING THE COMPANY. SOMETHING IS TERRIBLE WRONG AND NEEDS TO SEE WHAT'S UP? FBI. CIA WHO KNOWS WHY THEY DO THIS? MAKES YOU WONDER. I'VE DISPUTED THE CHARGES DUE TO FRAUD. Debra Dunn

Fraudulent and scamming. Stay far, far away.

I also purchased refundable insurance through a one-night stay through travelplanner.com, but you are directed to this site for a refund. The link to fill out form for refund didn't work; emailing help@protecht also does not work. Stole my money. Do not use travelplanner.com. Chris Colella

Rip off. My refundable room ended up being not refundable because when I went to let them know I needed the refund I got into this weird site where I was canceling the protection-not the reservation. I don’t travel much anymore and I guess I got what I deserve but it’s complete crap that companies get away with theft routinely.