Propfirmmatch.comReviews of propfirmmatch.com

Response from Propfirmmatch.comOct 2, 2024

At Prop Firm Match, we maintain impartiality and hold all firms to the same rigorous review standards. We do not favor any specific firm, nor do we have a reason to favor a specific firm. Additionally, we have no control over how external sites like TrustPilot handle their data following a company rebranding or name change, nor how users rate firms such as Ascendx/Quant Tekel. What sets Prop Firm Match apart is our commitment to transparency—we retain all reviews, regardless of rebranding, and consider all feedback in our scoring process. Regarding KYC concerns, please be assured that we thoroughly investigate every reported case, gathering evidence from both sides when necessary. To date, we have not received any reviews or inquiries related to your situation, which limits our ability to assess the legitimacy of your concern. If you have experienced issues related to KYC breaches or account delays, we encourage you to submit a review at the following link: https://www.propfirmmatch.com/submit-a-review. This will allow us to publish your concern and potentially assist with the firm in question

Response from Propfirmmatch.comSep 11, 2024

We would like to apologize for the inconvenience this might have caused. Unfortunately, Prop Firm Match was not informed prior to MPFunds announcement about the cessation of their operations. We have made an announcement on the next course of action to be taken. Our support team will be actively reaching out to everyone who was impacted by this event, with emails expected by Friday (September 13). Please be guided accordingly and refer to the following link for details: https://x.com/PropFirmMatch/status/1833494482701951177

Response from Propfirmmatch.comSep 11, 2024

During the vetting process, Blueberry Funded confirmed that Blueberry Markets was previously a corporate authorized representative of Eightcap in Australia, however, this B2B relationship ended around 2.5 years ago and there is no longer any relationship between them. If you have any proof refuting their claim on this matter, feel free to send an email to [email protected] and we’ll be more than happy to check further. Lastly, we do not accept payment to expedite a listing application. All applications undergo thorough review based on similar compliance standards. Blueberry Funded successfully secured listing despite being a newly launched prop firm because it is owned and supported by Blueberry Markets, a regulated broker established since 2016.

Response from Propfirmmatch.comSep 13, 2024

Thank you for sharing your feedback regarding your experience with Prop Firm Match (PFM) and the payout delay case involving Ascendx. After conducting a thorough investigation and discussing the matter with Ascendx, we would like to clarify the situation. At the time you requested the payout, it was determined that you were not yet eligible due to an incomplete Know Your Customer (KYC) process. From a regulatory standpoint, Ascendx cannot issue payments until the KYC process is fully completed. The initial delay was therefore caused by the pending KYC, which was beyond Ascendx’s control. A few days later, Ascendx announced their migration from the MT5 platform, further complicating the payout at that time. However, once the situation was identified, you were promptly informed about the MT5 transition, and Ascendx maintained transparency in their communications throughout the process.Ultimately, Ascendx processed your payment early and in good faith to address your concerns promptly and fairly. We hope this provides the necessary clarification, and we remain committed to working with our partners to resolve any issues in a timely and fair manner.

Response from Propfirmmatch.comSep 11, 2024

Following our discussion with Ascendx Capital KYC team, it was confirmed that you did not meet their KYC requirements and there were indications of fraudulent activity in your application. Before approving reviews, we contact both parties to ensure a balanced perspective. In this case, the firm provided strong evidence supporting their decision to reject your KYC. While we understand your concerns regarding the payout denial, we aim to remain fair to both sides. Please contact the firm directly for further assistance on this matter.

Response from Propfirmmatch.comOct 4, 2024

Hi Suzana, We never ignored any reviews submitted to us and we ensure that both our support and compliance teams carefully review each one. However, we need to conduct a thorough investigation first before we publish anything, which includes verifying submitted proofs and, when necessary, contacting both the reviewer and the reported firm. In your case, the publication of your review was delayed because we provided additional time for you to submit your proof of communication with Alpha Capital Group. However, we did not hear anything from you even after 2 weeks. Nevertheless, We still decided to publish the review as it was deemed valid based on the information available. Please understand that each review is handled individually and the timing of its posting is dependent on the complexity of the case and the TIMELY RESPONSES of the parties involved.

Response from Propfirmmatch.comAug 19, 2025

We apologize that we did not meet your expectations 🙏 Our team will use your input to make improvements.