Snailplay
new sports bookies, poor customer service
Signed up, quick verification and can see on my credit monitoring that a AML check was done (standard UKGC process) no live table games and just a few electronic ones (as of 16-10, aware some live now available), my fault should had checked before signing up, played a little, the site is easy to navigate (easy user interface), geared towards sports betting they are a relatively new outfit , no harm with new additions of online bookies in the uk, just can't work out their unique selling point as its predominantly sports and the pricing was comparable but without the extras such as kwiff or dabble . Anyway withdrew a small amount and requested to close my account, didn't realise that Wise stopped taking back withdrawals to their cards so had to send further KYC and bank statements etc They are not particularly fast on customer service, just a email no live chat , expect this could change as the business scales up Emails don't get replied and processing of withdrawal (in this case not their fault) takes a while they have had my bank details to transfer but nothing yet. Lots of casinos out there always nice to see a pure independent but they really need to sort out their customer service as it isn't great at the moment, ended up raising a complaint to just start communication! Have since closed my account (6417) definitely can't recommend for live or table games as were limited (as of 16-10), there are other good sport bookies out there, they need to stand out because if the sports betting is comparable everything else they are doing should be first class to stand out from the crowd including the customer service Anyway if you are into sports betting worth a go, can't give comment on withdrawal as mine isn't the norm Will update via edit to give timescale of withdrawal 22 Oct 2026 escalation email sent as no funds received