ProofreadNOW.comReviews of proofreadnow.com

The issue at hand does not concern the proofreader. In my view, her performance is satisfactory. I am experiencing difficulty with Eversull, Director of Sales and Marketing. She responds to emails and phone calls. I had conveyed to her my desire for certain aspects to be clarified. She directed me towards the message box, allowing me to connect with the proofreader and seek necessary clarifications regarding the book, which had undergone proofreading. The editor was exceptionally pleasant she wasted no time explaining each modification and was incredibly prompt in responding to me, taking only two minutes or less. Upon receiving the answers to my inquiries, I received a message from Eversull. Verbatim This is half of the message from Eversull⬇️ It is not a regular part of our service to explain why we made the changes or suggestions we did. At this point, we've spent almost as much time responding to your questions as we did proofreading your document. I'm afraid that if you aren't happy with our work, perhaps you would be better off to find a service that works with children's books or other fiction. We do focus on business-to-business so maybe we aren't the right fit for you.  ***And I only asked 4 questions.*** My original review was removed. I had to submit paperwork to show my order and also the email from Eversull Reply to company: An aspect that I take great satisfaction in is being honest. At precisely 8:01 am, I posed an inquiry which received a response at 9:34 am, taking a few moments for them to reply. I'm not requesting that you instruct me on grammar. Since there is a section for communication between the proofreader and client, I fail to comprehend why it would be troublesome for me to ask a few inquiries that I have. As the website malfunctioned, I required your assistance in placing the order. It perplexes me as to why you displayed a unpleasant attitude when I asked a query. Being a client who is paying for the service, it is reasonable to seek clarification and answers. Additionally, I did not receive a refund. It is possible that it may take a few days for the amount to reflect in my account. You explicitly directed me to inquire about my query in the designated question section, yet you express displeasure when I proceed to ask my question, which seems contradictory. What is the purpose of having a question section if asking questions is not permitted. Although I understand that I may not hold significant value to your company as an individual, receiving respectful treatment is all I desire.

Some edits changed the meaning of the sentence.

UPDATED Was contacted about the review left online and was offered some compensation for the footer miss. The special characters and spacing were pointed out that they were only viewed when on a PDF viewer online, but work well in acrobat. Was happy with the customer service and response to correct or explain the issues brought up in my review. FIRST REVIEW Missed a big mistake in the footer of our document that could have had our proposal thrown out. We caught the mistake before printing. Some of the notes from the editor were hard to read do to spacing and special characters.

Edits were difficult to follow when looking at the compiled comments in Adobe (comments were not made in order of the text). Throughout the entire data-heavy report it was inappropriately suggested that we change our consistently used term "rate" to "number" or "number of" and to change "rolling 12 month" to "12-month average" (where the total It was clear that they were unfamiliar with data and terminology, and in fact there was a note to change "data are" to "data is," which is incorrect; Data is plural.It was also suggested that we change "patients at risk for or who have overweight or obesity" to "who are overweight or obese," which again shows their lack of knowledge of medical terminology. However, they clearly felt that it was very important to point out that not all fentanyl is illegal and we should consider changing how we worded our information. In short, I had to spend far too much time wading through opinions/invalid corrections (a large percentage of the corrections) and trying to line up the comments. We have had our report proofread by ProofreadNow.com for a number of years, and this is the first year we've run into this issue.

The service provided is always great, accurate, and quick. However the navigation and access of the website takes away from your customer service. The website is extremely hard to navigate through, such as how to cancel a job or edit a case/review before it is seen by PRN. I understand cost, but customer experience is important as well. I would highly suggest considering a new site to match the great work PRN delivers.

For my job, I am required to submit certain documents to PRN, and more often than not their proofing is ultimately helpful to our process. However, using their service can be frustrating, and their quality is inconsistent. The proofread now website is outdated, clunky and not user-friendly. For example, a "Remember Me" button for logging in (I do so daily) would be nice, as well as easier ways to check on jobs and message the proofreaders. I would also suggest PRN simplify their messaging—the notes around the site are unorganized and overwhelming, both visually and content-wise. My main frustration with the site has been the discrepancy between the time estimates and when the job is returned, especially the lack of communication from PRN when a job is not anticipated to meet the estimated deadline. After speaking with our account representative, we did experience improved return times and more accurate estimates. I just don't think the burden of keeping up on a job after it's been submitted, and reaching out to the proofreader after the deadline has passed, should fall on the customer. It would be more helpful and a better service to the customer if the proofreaders were proactive in reaching out if any delay in deadline was anticipated. One example, I submitted a long document and was given the estimate of six hours until completion. Upon the six hour mark, I reached out to the proofreader to ensure my project would meet the deadline, as the clients I was working for were expecting it to be done around that same six-hour deadline. I was told that the proofing would take an additional half hour and then, upon receiving the document, was told that not all links were checked due to the length. If I had been updated of these delays along the way, I could have kept my clients updated and had a better experience overall. However, I had to reach out to see where my project stood and then, in the end, received a document that was not fully reviewed. I have also had times when, even in very short documents, our proofreaders missed items noted in our style guide, or suggested we make an edit that our style guide clearly advises against. Summary: I wish I could count on PRN to adhere to our style consistently and keep us updated with project delays along the way, and it would be nicer as a user if they streamlined their website.

For the most part, they perform satisfactorily. However, from time to time, they do not meet deadlines and we have had experiences where they don't even communicate that they will not be able to meet our deadlines. Because different proofreaders proof our work product, there isn't always consistency in proofing and adhering to our style guidelines.