Prompt ChartersReviews of promptcharters.com

I got the initial review but can't get a hold of anyone email or phone? I've emailed twice and called 3 times to the northern california line- It makes you nervous to book transportation for a wedding if you can never get a hold of anyone! It's like a ghost company. But somehow I keep getting auto emails to review the service! So here you go

This is the absolute most incompetent business I've ever experienced. Registered in the US but very clearly ran out of India, staff can barely, barely read in english, and can barely speak it. 2 weeks before our coach was scheduled, they failed to answer the simplest of questions. They told us they had reserved 2 busses for us when we only needed 1 (we never asked for 2). We told them to confirm our reservation with 1 bus and send a new contract. They would not pick up or respond to emails for over a week. After finally getting someone on the phone the Tuesday before a Sunday event, they said we had no bus or coach reserved at all but were working to get us one mini-bus or school bus for our event. They said they would call or email that day and confirm. They never did, and after 3 days, dozens of calls unanswered and several emails, we thought we had no bus service scheduled to take guests to our wedding, so we had to make other arrangements. We have tried several times to confirm cancellation, and they will not respond. The guys involved in this business are low-life scum of the earth, and should not be in business. Glad I recorded all calls with them and emails, looking forward to processing the chargeback if they try to charge my card. Don't do business with these scam artists.

Nobody that I talked to had even a basic understanding of English. They confused very simple common names and basic directions. Their first invoice listed an acceptable price but their second was absurdly overpriced. The reason for the second bill was because, they do not understand basic English. Once the bill arrived, they included over $1,300.00 worth of surprise charges and faulty math. Me and my company will never use this company again.

Can not get a straight answer out of them. Will not respond to emails. Finally gave up because no one would get back to me. Awful experience go any where else. Seriously. Anywhere.

They changed the price from the original quote by almost 80%!

The reservation department sucked.They didn't get it right and in the end they charged my card more than it was quoted.I emailed them but no response. The driver was great. I would not recommend this company at all.

Estimate did not match formal quote even though details did not change. Was not apprised of fuel charge and upfront added gratuity. Does not respond to emails. Working from a different state. We'll be looking for someone in Georgia with better customer service.

Yeah never returned my emails after the first quote. Had to call 3 times to confirm. When they finally confirm the quote is 3 times higher than the initial quote. Thanks but no thanks.