Prompt ChartersReviews of promptcharters.com

I emailed 3 times, called 2 times and was told “we will call you back” or “email for a quote. I never heard back. This was over the span of a week, they had plenty of time to get me a quote. Terrible customer service.

Unresponsive for days and then suddenly the quote tripled from the initial estimate. Poor all around.

Terrible. No communication. Completely disorganized and had quotes change every time an invoice was sent.

They were difficult to communicate with and acted as though I was bothering them by asking for confirmation (which never came). They were also BY FAR the most expensive charter rental in the area. Keep looking and avoid Prompt charter

The company gave me a quote that was within my price range and ended up charging almost double in hidden fees such as an absurd admin fee!

Overall: - Communication was poor - Lack of transparency is pricing made it difficult to know what I was being charged - Driver was nice and professional Customer service was abysmal. They are slow to respond to requests via email, and aren't able to give clear information via phone. When I was finally provided a quote, I was given no information on how to secure the reservation. After multiple attempts to contact the company, I finally received a response and was told the vehicle I received the quote for wasn't even available. After additional back and forth, I received a new quote for something they had in stock, but after confirming the details a few days later, was provided a different amount. I repeatedly asked for images of the vehicle I had secured and the contact information for the driver which was never provided. The driver was nice, so that was a positive, but the rest of the experience was bad.

I never received a quote. I tried to follow-up via phone, but the toll-free phone number provided does not work.

Absolutely terrible customer service.