Prom Headquarters Reviews | Read Customer Reviews of promheadquarters.com

Prom HeadquartersReviews of promheadquarters.com

4.676 reviews
Costume & Wedding
303 N Pleasantburg Dr, Greenville, South Carolina

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Prom Headquarters

About Prom Headquarters

Prom Headquarters is a leading national retailer of authentic designer formal wear, trusted by families since 2007. We are a 100% Authorized Retailer for every designer we carry, guaranteeing you receive a genuine, high-quality gown for your prom, pageant, or special occasion.What truly sets us apart is our commitment to a confident fit. Unlike other online stores, every order at Prom Headquarters receives a complimentary Personal Stylist Review. Our expert team personally compares your provided measurements against the designer's specific size chart, taking into account the dress's silhouette and fabric. If we anticipate any potential issues, we will personally call you to share our expertise and help you select the best possible size. This proactive step helps minimize the need for significant alterations and provides peace of mind for your online purchase.Our dedication to an outstanding customer experience is reflected in our 5-star rating right here on Trustpilot. We are proud to offer an extensive collection of prom dresses, pageant gowns, quinceanera gowns, and evening wear from the world's top designers. Our curated selection includes renowned brands like Sherri Hill, Portia & Scarlett, Jovani, Morilee, Amarra, Rachel Allan, Ellie Wilde, and Johnathan Kayne.Though we serve customers nationwide, we are an established business with a physical store backing our online boutique in Greenville, South Carolina. Thank you for considering Prom Headquarters. We are committed to providing a secure, supportive, and trustworthy shopping experience.

Prom Headquarters (promheadquarters.com) has 76 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: promheadquarters.com
Website: promheadquarters.com
Category: Costume & Wedding
Location: Greenville, South Carolina
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Prom Headquarters reviews

Showing 7 reviews with 1 star · Clear filters

Clara W.
Nov 13, 2024
I was charged for an out of stock item that never arrived.
I was supposed to receive a tiara on December 7th in San Antonio for a dear friend's 60th birthday party. Instead of receiving it on time, I called Prom Headquarters only to find out what was happening to my order and was told that PH was out of stock in the item. I had to scramble and find a tiara elsewhere when I was in another city without a car. If you are out of stock in an item, you should let people know up front (it should not be available online). I thought it was in stock and you charged my credit card for it. I've received my refund, but this whole situation could've been avoided and I would've purchased something else from PH.
Response from Prom HeadquartersNov 21, 2024
We sincerely apologize for the stock availability issue and the inconvenience this caused for your friend's special celebration. We understand how frustrating this situation was. We appreciate your feedback and are working to improve our inventory.
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Mark P.
Mar 2, 2024
ordered my dress and then was informed…
ordered my dress and then was informed they didn’t even have it extremely disappointed
Response from Prom HeadquartersMar 5, 2024
Hi Mark! We are sorry that your order could not be fulfilled. The prom and formal industry have limited stock since the styles only last 4-6 months. With peak prom season among us, sizes and styles are constantly being ordered, changing our over 1,000 dress inventories daily. Some customers order with enough time to re-cut the dress which takes about 3-4 months. We informed you that your dress was out of stock and a full refund was performed. We take pride in taking care immediately of our customers and the status of their orders so we can find together a similar dress or cancel the order and issue immediately the refund. Again, we are so sorry about this and hope to have you as a customer again in the future!
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em
Apr 13, 2022
Review
Was not happy
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Ryan C.
May 15, 2021
I wouldn’t shop here again for a dress
I wouldn’t let my daughter shop here again for a dress. Staff wasn’t helpful at all.
Response from Prom HeadquartersOct 14, 2021
Thank you for your feedback. We always strive to do our very best and we hope to see you again.
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Jayne M.
Aug 21, 2020
While the dress was gorgeous and…
While the dress was gorgeous and turnaround was quick, the description failed to mention any remote indication that it was a special order. I am currently in dispute with the return/refund policy as I have to return the dress. Merchant refuses to see my position. Complaints filed with BBB and the FTC for issues with transparency and bait/switch tactics. For this, I have to give a low-star rating...
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Robin R.
Mar 21, 2020
You need to make your return policy…Expensive Mistake
You need to make your return policy clearer. Tell the person who is ordering the return policy before they complete their order. Not being able to return a $300 gown is an expensive mistake. I would not recommend your company to anyone.
Response from Prom HeadquartersJun 10, 2020
We understand your concern. Due to these dresses being designer wear, the styles that you see are only available within certain seasons because they are constantly changing. Once we have ordered a dress, the designers do not let us return it which then restricts our return policy. Our return policy has always been listed under our customer service page (https://promheadquarters.com/return-policy/). Thank you!
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Jupiter
Mar 11, 2020
Misguided by this company!
Ordered a prom dress size 10, was encouraged by company to go up to size 12 because they did not have 10. The fabric was stretchy and I was concerned but took their advice. I measured according to their guidelines. The dress was way too big and they told me to have it altered! They want 50% return fee! The dress was $355. That’s absurd! Will NOT order or recommend this company. My daughter is 6’1” and it is a challenge to find great dresses for her height. Seek other options!!!
Response from Prom HeadquartersJun 10, 2020
We understand your concern. During prom season, our designers' dresses tend to be in such high demand and inventory runs low. Usually, when dresses are not available in the sizes requested, we offer other possible options to help appease our customers (such as going up or down a size).
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