Proline Range HoodsReviews of prolinerangehoods.com

I am a kitchen remodel contractor. I purchased & installed a proline range hood. I found there were some noticeable internal rattling. The rear grease drip part that the 3 sections of metal grating goes into will not receive the 3 sections. I called tech support & was told to do the following: 1) disconnect the ductwork and remove the damper assembly on the unit. 2) they were unable to provide an answer as to why the 3 sections of grating were too big to fit the grease drip part. Due to the complexity of the ductwork installed & the taping of joints / connections- removing the internal damper is not an easy option to implement. The grease drip part not working in conjunction with the 3 grate parts is a poor design . Not having fixed this problem already is weak. As I’m sure proline has sold 1,000’s of these units and yet it has not been corrected. The tech guy I talked to was going to pull a model out of the warehouse and see for himself what the problem was with the grates not fitting the grease drip part . Says it would take weeks to accomplish this… it’s been a bit .. waiting still ..

I purchased a 60" vent hood. When received the included manual noted that the required minimum ducting is 6" round or 10" square. In fact, the manual noted in part that 6" ducting was recommended. The hood is a good looking hood with plenty of CFM. However, when connected to a 6" round duct it has no air drawing capability. I contacted customer service and advised the unit can only be paired with 10" ducting. However, I did not have room for 10" of duct. I noted the install manual provides that 6" is sufficient and even sent pictures of the language in the manual. Proline did not seem to care that their manual is inaccurate and that I could not use the product. Proline offered no solutions so I'm stuck with an unusable vent hood. I would give 1 star but the item itself is very nice. However, do not rely on the information you receive from this vendor and do not expect good customer service.