Wayne T.
Amazing customer service!
I had to buy some o-rings for some Focus Lighting underwater lights and since Focus does not sell direct I had to use a distributor even though it drop ships from the Focus factory. AND Focus only ships UPS, which was like 10 bucks for 3 rubber o-rings when they could have sent them in an envelope for less than a dollar. Anyway, order placed through Pro Lighting, then Focus ships it to my house and it turns out they had changed the designed of my light fixture but had claimed that the o-ring would work for both, which it wouldn't. I contacted Pro Lighting, and even though they had ZERO fault in this, they not only refunded me the cost of the parts but the overpriced Focus shipping cost as well. So I didn't actually end up paying for anything with Pro Lighting, but they will be first on my list when I need something.