ProKegelReviews of prokegel.com

Response from ProKegelJan 10, 2025

We apologize for the disappointing experience you've had with our product. We take all complaints seriously and are sorry to hear that your unit failed after only three uses. We're glad we could provide a replacement, but we're concerned about the issues you've raised regarding the product's quality and effectiveness. However, we would like to request some evidence of the issue you're experiencing. Could you please provide us with photos or videos of the non-functional unit, as well as proof of purchase and usage? This will help us to better understand the issue and determine the cause of the problem. If we determine that the issue is due to a quality problem, we will be happy to provide a full refund or a replacement unit, free of charge. We stand behind the quality of our product and want to ensure that our customers are satisfied with their purchase. We appreciate your feedback and concerns, and we're committed to making things right. Please contact us directly so we can resolve this issue.

Response from ProKegelJan 10, 2025

We apologize for the disappointing experience you've had with our product and our customer service. We take all complaints seriously and are sorry to hear that the product you received was defective and not what you expected. However, we would like to clarify some points. We have a complete after-sales policy in place, which includes a warranty and a return policy. We also provide clear product descriptions and images on our website to ensure that customers know what they are purchasing. Regarding the communication with our response team, we apologize if our representative came across as unhelpful or dismissive. We will review the conversation and take steps to improve our communication. We would like to request some evidence of the issue you're experiencing, such as photos or videos of the defective product, as well as proof of purchase and usage. This will help us to better understand the issue and determine the cause of the problem. If we determine that the issue is due to a quality problem, we will be happy to provide a full refund or a replacement unit, free of charge. We value your feedback and appreciate your honesty. Please contact us directly so we can resolve this issue.

Response from ProKegelJan 10, 2025

We apologize for the disappointing experience you've had with our product and our customer service. We understand that the shipping delay and the condition of the package upon arrival were unacceptable. We also apologize for the issue with the product itself, which stopped working after one use.However, we want to assure you that our product quality is guaranteed. We have a rigorous testing and quality control process in place to ensure that our products meet the highest standards.We also have a warranty and return policy in place, which covers defects and issues with our products. We would like to offer you a replacement or a full refund, whichever you prefer. Please contact us directly so we can resolve this issue and provide a better experience for you.

Response from ProKegelNov 3, 2024

We apologize for the concern and frustration you've experienced. We take allegations of false advertising very seriously and would like to investigate this matter further. We can assure you that we do not intentionally mislead our customers and strive to provide accurate information on our website. Regarding the FDA certification, we would like to clarify that we do not claim to have FDA certification for our product. We may have made an error in our previous marketing materials, and for that, we apologize. We value your feedback and would like to make things right. Additionally, we will review our website and marketing materials to ensure that we are providing accurate and transparent information to our customers. Thank you for bringing this to our attention, and we look forward to resolving this matter with you

Response from ProKegelOct 10, 2024

Sir, I'm sorry for not replying to you in time. We are on vacation. We checked the customer service chat records. For any product problems, we will give you an unconditional return and refund. Your refund has been processed. We will strengthen product inspection. Thank you for your feedback.