ProjectorScreen.comReviews of projectorscreen.com

Horrible company to buy or even buy anything from. I bought an open-box projector; at checkout, they didn't provide any information that it couldn't be returned. The product quality wasn't worth it, so I wanted to return it, but they wouldn't let me. This is due to their policy, which isn't presented to you at checkout. To me, this is a scam because if I bought an open-box item from Amazon, Best Buy, or Costco, they let you return it if you don't want it. I wouldn't buy from them ever again.

Bought a Formovie Theater UST in June of 2023, product failed after 3 light years of use, my complaint is that the Projector Screen Store censors out negative reviews on their products, which is why I ended up here to let other customers know their 4.8 star ratings are FUGAZI. recommend reviewing reviews on Trustpilot, AVS Forums and even Reddit as the Projector Screen Stores are fake. I won't be buying any more $3200 products from them in the future. Also they are front store for a bunch of off brand products and have no way to service anything they sell. I have been corresponding with someone in China trying to get my product repaired. I also provided a copy of my receipt to Trustpilot which clearly states projectorscreen.com Update today from 峰米(重庆)创新科技有限公司 that the power board failed 1 X repair costs-21106/40032010 Power board (E09040000071): $55 Labor charge: $69 Total: $124 Plus Shipping was $240 At this point I out $364 in for the repair. Hopefully I will get this back in a couple weeks. Another update 10/8/2026 They want me to schedule pickup. So I just paid for a pickup label with UPS to City of Industry CA. I am paying another $240 to ship it back? So now this repair is $604? Also at no point in the dialog with PS.com did they offer to provide a repair, and their trouble shooting was laughable, "power it off, unplug it, plug it back in, hold down the power button" as a former tech it was frustrating dealing with the chatbot . Hello！ Thank you for reaching out to Formovie. Your projector has been repaired. You may arrange pickup during working hours(AM10:00-PM4:30). Please schedule the pickup for the next day and inform us promptly so the repair center can properly pack your device in advance. Thank you for your understanding！ Best regards， Lizy 发件人： support@formovie 发送时间： 2026-09-28 10:43 收件人： 主题： USA 21106/40032010 开机无画面 Another update 10/11/2026 Pickup scheduled, checked Projectorscreen.com website, still censored out my review. 10/11/2026 update Hello！ Thank you for reaching out to Formovie. We have notified the repair center to pack your unit. However, the US repair center is closed on Mondays. Please arrange the pickup during working hours. Thank you for your understanding！ Best regards， Lizy

My projector had multiple issues within first year of purchase. Reached out to ProjectorScreen customer support multiple times. Very poor customer service. Essentially they are the middleman in the projector business. It has taken me 6 months to get a partial solution. I got a screen with ripples in it. Nothing customer service can do. Left me to talk to the manufacturer who is in China, who couldnt provide a solution. Would caution everyone away from this company. Not a positive experience. Spent $2,000 and got a terrible experience.