ProjectmontessoriReviews of projectmontessori.com

Wir haben was für unsere Tochter bestellt, die Ware wurde jedoch beim Transport beschädigt. Dank des tollen Kundendienstes konnte aber alles geklärt werden. Herzlichen Dank, Harper! Einziger Minuspunkt: Es dauert ziemlich lange, bis die Ware eintrifft, da sie aus dem Ausland kommt. Das muss man beachten, wenn man was für einen bestimmten Anlass benötigt.

I wrote a very bad review a few days ago but to be fair the company have come back to me and I have received a 50% discount for the items and retained the toys . They were very apologetic and have restored my faith . The previous order a few weeks ago were of really good quality and my grandson loves them . So my advice would be to steer away from the plastic toys and buy the wooden ones .

There are a lot of bad reviews on here for this company so I felt I had to share my experience. I ordered the busy board upgraded version. It arrived within 9 days and was exactly as described. Well made and well packaged. I must admit, after I ordered it and not receiving a confirmation email, a few days later, I looked on Trustpilot and saw these reviews and thought ok it’s a scam then. But yesterday the parcel arrived and it’s perfect. 👌🏻

Would like to thank Harper for the help given. I ordered the Preschool Jigsaw Puzzles 6 pack. The initial order and delivery from China to Australia went ok, but the problems started with the Australian courier company Aramex. I could track the order ok and then the package stopped at a delivery hub well short of where we live. Phoning the very rude company drew few results, but persistent calling from me had them eventually tell me we were out of their delivery area. Project Montessori was very helpful in keeping me informed of the package location and I finally picked up the package 5 weeks after the order was placed. In Australia, I would recommend not using Aramex, but rather use Australia Post.

I thought I was missing three toy fishing poles for my order. It was very difficult at first getting customer service assistance. However after one week I eventually received assistance. I also realized the missing toys were NOT missing! My error. Harper in customer service had already credited that toy off of my bill. I was told to enjoy the toy as a gift. So started off frustrating but ended with good customer service.

I was concerned about the amount of time it was taking to receive my order. I emailed customer service and received a prompt response from Harper. She assured me that my order was in transit and should be received within the next few days. It did arrive as she said.

I placed an order on March 16. I am not receiving tracking..I emailed Customer Service. They responded that my order was with the local delivery company and I should be receiving soon. I have not received, or been updated since. Not happy. I messaged the Company. They did respond 2 days later that they would look into the delivery. It arrived today! So, even though I could not get it mailed in time for Easter, it did actually arrive. All is well! Thank you, to Customer Service for whatever help they were!

Pleasantly surprised! Like a few others who’ve commented, I too got pretty disappointed checking Trustpilot after already buying. Happy to say that I got my item within the allocated timeframe (lucky as it’s an advent calendar). I would’ve given 5 stars but the tracking wasn’t getting updated which made me concerned; plus the website felt a little misleading as to where the items are actually located (china, not UK).