Andrée L.
I want a full refund.
I want a full refund. First, it was in a bag and the box was broken. Second, the guitar is misleading advertising; it's not wood at all (it's plastic) and the wrong size the guitar is smaller than my hand ??. If you look at the picture, it's not the same at all. Very bad advertising. It was meant to be a Christmas gift. I am very, very disappointed; both items and the boxes are broken. So I want a refund for the guitar. How do I proceed? Thank you.
Response from ProjectmontessoriDec 17, 2025
Hi Andree, Thank you for reaching out. We’re very sorry to hear about your experience. We completely understand your disappointment, especially as this was meant to be a Christmas gift. We tried to look up your order, but unfortunately, we couldn’t find it in our system. Could you please contact us directly at [email protected] with your order details? Once we have them, we’ll check everything on our end and make it right. We sincerely apologize for the inconvenience and look forward to resolving this for you. Kind regards, Project Montessori




