Projectmontessori Reviews | Read Customer Reviews of projectmontessori.com

Projectmontessori Reviews | Read Customer Reviews of projectmontessori.com

Projectmontessori reviews

Showing 166 reviews with 1 star · Clear filters

Kathy P.
Jan 6, 2026
Would never recommend Project Montessori
Two items were ordered at the same time as Christmas gifts, shipped directly to the recipient. I emailed the company to ask if the prices were included in the packing slip and if I could include a gift receipt. They responded quickly & said no prices were included. When only one item was received I emailed them again about the other one. No response. I sent a total of three emails and called three times between Dec. 23, 2025 and Jan. 5, 2026. Never got a response. No one ever answer the phone and I left messages with the order info requested. I was totally ghosted. I am disputing the charged for the item not received with my credit card company. Would not recommend this company and will NEVER order from them again.
Response from ProjectmontessoriJan 29, 2026
Hi Kathy, Thank you for your feedback. We’re very sorry for the inconvenience you experienced. Our customer support team has already resolved this issue via email and issued a full refund for the item not received. We truly apologize for any frustration caused and appreciate your patience while we sorted this out. Kind regards, Project Montessori
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SF
Jan 5, 2026
Christmas Order Never Arrived; Zero Response
I ordered a train/domino toy for my 4 year old on December 13th, and was given a 7-12 business day shipping time. It's now January 5th and ZERO RESPONSE to all of my calls and e-mails, and of course no train. The website says to call or e-mail with questions or to cancel. Would be great if someone would ever get back to me. It shows as not having shipped yet. The delays and the lack of response are ridiculous.
Response from ProjectmontessoriJan 29, 2026
Hi there, We’re very sorry to hear about your experience and completely understand your frustration. We did reach out requesting more information so we could investigate your order and assist you directly, but unfortunately we didn’t receive a response, so we haven’t been able to contact you further. We take these situations seriously and truly regret the inconvenience caused. If you’re still happy to provide your order details, we’d be more than willing to help resolve this immediately. Thank you for your patience. Kind regards, Project Montessori
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Candice S.
Jan 5, 2026
Poor product
The product was not simple to put together. The Velcro was so small there is no way a child can attach things to it. As an adult when things were attached they just fell off. I sent emails and have had no response. *I have since received a full refund. However I do think the product is not worth the cost based on the reasons Iisted above.
Response from ProjectmontessoriJan 5, 2026
Hi Candice, Thank you for your feedback. We’re very sorry for the frustration caused with the assembly and the Velcro. This shouldn’t have happened. We’ve been in touch directly and have issued a full refund for your order. We appreciate you sharing your experience, as it helps us improve our products and service. Kind regards, Project Montessori
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Candy
Jan 4, 2026
I ordered on 6th December and received…
I ordered on 6th December and received email stating it had been delivered on 19 December. We were at home all day and no parcel delivered. I contacted customer service on 19th and got a reply stating it would be dealt with after the holiday rush. This was for a Christmas present so I had to get a replacement from another company. I have since sent two further emails on 29th December and 2nd January 2026 with no acknowledgement. Not very efficient with dealing with complaints.
Response from ProjectmontessoriJan 25, 2026
Hi Candy, We’re very sorry to hear about the issues with your order and completely understand your frustration. Our support team has already been in touch via email and has issued a full refund to resolve this matter. We truly appreciate your feedback and thank you for bringing this to our attention. Kind regards, Project Montessori
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Hope J.
Jan 4, 2026
Not only did it take over 3 weeks to…
Not only did it take over 3 weeks to arrive, the quality of the product is awful for the cost. 25 quid for a small, badly packaged, mediocre product. So unimpressed.
Response from ProjectmontessoriJan 25, 2026
Hi Hope, We’re very sorry to hear about your experience and completely understand your concern. Our support team has reached out to you via email to assist further and resolve this matter. Safety and quality are our top priorities, and we truly appreciate you bringing this to our attention. Kind regards, Project Montessori
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Holly
Jan 3, 2026
Child’s product contained toxic lead
Child’s product contained toxic lead. Shockingly, the warning on pack was covered by a sticker. I was going to gift this to a little boy with a pregnant mother - this could have been dangerous for them both. I am appalled. I have emailed to complain but received no reply.
Response from ProjectmontessoriJan 25, 2026
Hi Holly, We’re very sorry to hear about your experience and completely understand your concern. Please be assured that your order has already been fully refunded, and we have escalated this issue to our quality team for a full review. Safety is our top priority, and we take matters like this very seriously. Thank you for bringing it to our attention. Kind regards, Project Montessori
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Elizabeth
Jan 3, 2026
I purchased several items as Christmas…
I purchased several items as Christmas presents for my grandchildren. I need to return a couple of them and have been reaching out to the company for several weeks via email to their customer service address and have had no response. This is certainly not the customer service I expect.
Response from ProjectmontessoriJan 25, 2026
Hi Elizabeth, Thank you for sharing your feedback. We’re sorry to hear about your experience. We requested your order details on Trustpilot so we could look into this for you, but unfortunately we didn’t receive the information needed to locate your order. Without those details, we weren’t able to assist further. We’d still be more than happy to help. Please contact us at [email protected] with your order number or the email used to place the order, and our team will take care of this for you. Kind regards, Project Montessori
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Lynda B.
Jan 2, 2026
Don't buy from project Montessori
I ordered a product on Dec 9th it was a Christmas present. This has still not arrived. I've asked for a refund but this company aren't good at replying to emails. I think they are scammers. The postage was 4.99 and I assumed it was being send from the UK but that is not the case as it comes from China. Don't buy from project Montessori as it's a complete waste of time. Lynda Boardman
Response from ProjectmontessoriJan 5, 2026
Hi Lynda, We’re very sorry for the delay with your order and for the frustration this caused, especially as it was intended as a Christmas gift. Our records show that the order has now been delivered. As an apology for the delay, we have refunded the shipping cost. We truly appreciate your feedback, as it helps us improve our service and communication. Kind regards, Project Montessori
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