ProjectManager Reviews | Read Customer Reviews of projectmanager.com

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ProjectManager

About ProjectManager

ProjectManager is award-winning project and portfolio management software used by more than 35,000 teams in construction, manufacturing, IT and professional services. It is known for world-class project scheduling: interactive Gantt charts, task dependencies, critical path and baselines, with real-time collaboration in the cloud and mobile apps for teams in the field.ProjectManager offers native, bi-directional ERP integrations with Acumatica and MYOB Acumatica, so projects, tasks, resources and hours stay in sync for ERP project management. It also integrates with QuickBooks Online, offers an open API, and works with ChatGPT, letting users check status, create tasks and update work in plain language.Built-in resource management, timesheets, cost tracking and live dashboards give project managers and PMOs full visibility across every project. ProjectManager is SOC 2 compliant and offers a free trial.

ProjectManager (projectmanager.com) has 485 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: projectmanager.com
Website: projectmanager.com
Category: Internet & Software
Location: Austin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ProjectManager reviews

485 approved reviews, newest moderated first

Walan B.
Jul 30, 2020
The tips are so useful.
The tips are so useful.
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Elamin
Jul 29, 2020
I found your agile messages useful to…
I found your agile messages useful to understand the fundamental knowlege of project managment. Small is beautiful. Small piece of knowledge could be practised and used without any complexion. Your templates are useful and could easily be understood.layout of the messages is attractive
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Ed C.
Jul 25, 2020
THIS HAS NOW BEEN RESOLVED
THIS HAS NOW BEEN RESOLVED
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Sabina K.
Jul 24, 2020
Payment Taken for Unused account & Licenses
Upon expiry of my trial account more than 300USD were taken from my account without a warning that I would be billed imminently. Moreover, I am unable to download an invoice for the transaction from my account. All I can see if £0.00 invoices. The responses and attitude of their success team is shocking. It is not good enough to just use the terms and conditions as an excuse to take payment. Their free trials option is a scam use to take card details of unsuspecting users.
Response from ProjectManagerJul 27, 2020
Hi Sabina, I'm sorry about the mix-up. All free trialists receive an email 7 days before the expiration of their free trial, alerting them to the fact that their credit card will soon be charged. We offer a 30-day free trial so our customers can try out the tool before they purchase. After the 30 days are up, it turns into a paid subscription for our service. All of this information is clearly outlined in our FAQ section on our website. You can read it over here: https://software.projectmanager.com/freetrial Please get in touch with the support team if you have any other concerns: projectmanager.com/contact Best, The ProjectManager.com Support Team
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Mike
Jul 23, 2020
IT IS A SCAM
IT IS A SCAM. STAY AWAY FROM THIS COMPANY!!! I have got ripped off by company. I sent a email 5 days before my trail finished in regards to the pricing. They did not reply until my trail finished and told me it is already too late to cancel my trail. So I got charged for USD$375/per month which you can not find this charge anywhere on their website.
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Natalie Rasmussen F.
Jul 16, 2020
One star is very generous
One star is very generous. Yes, this is a scam. They say it's $25.00/month but charge you $375USD (which is $524 Canadian. A month. Stay far far away from them...so wish I had researched more before starting the free trial. If you have the free trial PHONE them to cancel. You cannot cancel in your account settings.
Response from ProjectManagerJul 27, 2020
Hi Natalie, I apologize for the confusion. We strive to provide the best customer service possible. If you refer to our pricing options at projectmanager.com/pricing, you'll see that the price is $25 per month per user. Additionally, we always send out reminder emails during a free trial to ensure that people can cancel in time if they want to. It is possible to cancel your account in the software during the trial. Simply go to the Account Settings and navigate to the billing tab. Please get in touch with the support team here if you have any other concerns: projectmanager.com/contact Thank you for your feedback. Best, The ProjectManager.com Support Team
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PM
Jul 16, 2020
Cancelling Subscriptions
Cancelled trial, but still getting charged. Have to email or call to cancel - but doesn't seem to get anywhere!
Response from ProjectManagerAug 5, 2020
Hello there, We're sorry that we didn't meet your expectations. We strive to respond to every call and email in a timely fashion. You can cancel your account at any time during your trial in the software by going to Account >> Billing. From there, just press Cancel Account in the bottom right corner. Please get in touch with us directly if you have any other concerns: projectmanager.com/contact Best, The ProjectManager.com Support Team
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Mira K.
Jul 12, 2020
Awful customer service
Awful customer service. Never received any service, email confirmation or anything. When I tried to reach out to them, I only received an automated response. Now that I cancelled, I receive emails every second day. Horrible
Response from ProjectManagerJul 28, 2020
Hi Mira, We're sorry about the mix-up. We strive to be responsive and personable. Concerning your email issues, every free trialist receives a notification email 7 days before their free trial ends and their paid subscription begins. If you're still receiving emails, please click the unsubscribe link at the bottom of each email. Please reach out to the support team directly if you have any other concerns: projectmanager.com/contact Best, The ProjectManager.com Support Team
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