Linda S.
HORRIBLE customer service
I purchased a necklace and earrings for my granddaughter's birthday in mid-May. I received the order as promised, just in time for her birthday. She loved it. HOWEVER, the clasp on the necklace was defective and fell off while she was wearing it. Upon inspection, the clasp was defective and would not stay fastened. I contacted customer support and the customer support manager, Ryan, returned my email within 12 hrs and asked for s picture of the defective necklace. I sent it within 5 minutes and I never heard from him again. I tried numerous times to contact him via email with absolutely no response. So I tried Instagram direct message and again received a response that the manager would contact me that day. No further response. Then I contacted them via Facebook Messenger and finally got a response saying they were moving warehouses and it's been crazy... Please verify address and thanked me for my patience and said the necklace was packaged and ready to ship and they would try to get it in the next day's mail. That was a month ago. No necklace and no response to my messages again until yesterday. Again, I was told the customer service manager would get back to me right away. More than 24 hrs later, I still have not heard from anyone. At this point, I'm convinced they will not stand behind their product. So don't waste your money!! The necklace is really cute and this was my second order since the first one arrived right away and there were no issues with it. But if you have as problem, they will NOT help you!




