Project Honey BeesProject Honey Bees is dedicated to the survivability of our planet by educating and training for sustainable pollination practices. Our goal is to provide information and tools to help keep honeybees healthy and working efficiently on farms worldwide thorough our continuous support to Bee Saving organizations.
Project Honey Bees (projecthoneybees.com) has 692 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Kelly H.
Ordered for Christmas and still haven't received. No one answers email or phone call. I just want my money back or the product
Response from Project Honey BeesMar 1, 2022
Hi there! We are super sorry about your lost package and terrible experience!! We will issue you a refund right away, please let us know your order details!
Chloe
Received my bracelet in a timely manner and was very happy with it, so cute. I was disappointed that I didn't get a picture of my adopted bee as I read some others had, that would have been a nice addition, but I love the bracelet and will be ordering again. My sister and her husband raise bees and I get honey from them all the time, so I was very happy when she sent me this site. Thanks
east C.
I ordered on 5/12/21 but I have not received my order. I contacted customer support and they said that my parcel is lost. They have asked me again for my address??? Why? I am sure this information is already collected. I think its irresponsible of the company to have not only lost my parcel but also require me to yet again give my address when I have already done so. Please improve your service. I meant to give the necklaces as gifts but the day has long gone by. I am extremely disappointed with the company. Edit: after answering the company request, I still did not receive a refund. I have requested a refund via email. Shall update if it goes through. Am sorely disappointed here. Latest update: received both refund and package. However the necklace chain broke.. Glad that the company took responsibility but overall was not the best experience. But for the bees, I think its tolerable.
Response from Project Honey BeesJan 14, 2022
Hi there! The reason we asked for your address again was to confirm that the address is correct in case the initial address given was incorrect. It is true that we already collected that information, however, we would love to have you give us your address again so we can cross-reference the addresses given, or provide us with an alternative new address in case there was something wrong with the package delivery. As an alternative, we are more than happy to give you a refund for your order! Please let us know by responding to our find a reviewer request!
Serena P.
I placed an order that hasn't arrived yet. I emailed customer service and got no response.
Response from Project Honey BeesJan 9, 2022
Hi Serena! Please let us know more information about your order! I can see that you're messaging us from out of States, I would love to highlight that the packages shipped overseas take longer than the ones in the USA - as per our shipping info. Please let us know more info about your order and we will figure out what happened to your package and as well as why did your support ticket go unanswered. Sorry about that! Update: Your order is still within our regular shipping times for our international packages! If you would like to know more information, please contact your local UPS and ask them about your tracking. Once the packages leave the USA borders, they are handed over to the local delivery carriers, in your case in Netherlands.
ANITA S.
It’s not a scam. I’ve donated to them and actually did research. Great experience with them!
Icarus
I made the mistake to not research about this company before ordering from them. Something I regret now. I can't say anything about the quality of the jewelry since I haven't received my order. Tracking it also doesn't provide me with any additional information. To be completely honest, I'm not even sure if they even sent anything out in the first place. Please don't order from them, they're either a scam or just highly unprofessional. Either way, you're better off donating directly and then getting bee themed jewelry for half the price on Etsy. Update: After they sent me a mildly passive aggressive reply here on trust pilot I decided to try and contact their customer support to get a refund. I haven't received a reply or my order and I'm still unable to track it. PHB is actually now trying to take my review down, looks like they worry more about their reputation then actually changing something about their ways. Either way, I stand by my original review. Do not but from them. It's been almost two weeks now instead of the advertised '3-5 days'. Thanks for nothing. Update 2: I have actually heard back from their customer service, which was kind of a surprise to me. What didn't surprise me is the fact that they were...not helpful at all. I requested a refund since my order still hasn't arrived after over two weeks now. I then got informed that I need to return my order to them. Yes, the one that hasn't arrived. And probably won't arrive in the future either. I'm amazed.
Response from Project Honey BeesDec 8, 2021
Hi there! Wer are extremely sorry about your negative experience, to our understanding it seems like your order was lost, is that right? We are not entirely sure what happened these so please let us know more info about your order and we will look into it for you! Meanwhile, please refrain from commenting on things you're not entire sure about. You can easily confirm our partnership with UC Davis on their website, which has our logo on it! Here's the link: https://honey.ucdavis.edu/support We are in the continuos partnership with UC Davis Honey and Pollination center and we're definitely are not a scam! And of course, you are more than free to donate directly to UC Davis, we even encourage that if you cannot afford the jewelry, or prefer to do that for other reasons! Products on Etsy are cheap copies that don't ensure the quality of our products. Also, with products on etsy you won't receive bee adoption and you won't contribute to UC Davis, but if you would like to order form Etsy and donate the rest to UC Davis feel free to do so! We are more than happy to have contributed to that donation even if indirectly :) Anyways, once we find your order and troubleshoot it, we would love to send you a refund or a resend, just let us know!!! UPDATE: Hi there! If you mention your order number to us/provide us with the information that we initially requested from you, we could have easily assisted you. The reason why we decided to flag this review, is because you haven't gotten back to us or to Trustpilot with the information about your order. We would love to give you a refund, feel free to screenshot this message and send it to our customer service team! Also, would like to mention that packages to Europe/outside the USA might experience some delays especially during the holiday season. We can't really do much about the packages once they leave our warehouses, it's all up to the shipping companies not us :( But we will try to do what we can to make it right! Update: Hi there! We asked for more details about your order through Trustpilot, however, you didn't provide us with that. I would love to help you personally, and be in case of your order as it seems to be an isolated case, but we need your support in this matter as well. Without you providing us info about your order, we can't track the refund to your account accurately.
Nurefsan
Update: Project Honey Bees kindly and immediately refunded me after I wrote this review. Thank you. I ordered a necklace and a pair of earrings on Aug 4th. After 2 months of nothing reaching to me I contacted them and they told me my package got lost and shipped a replacement on Oct 15th. More than a month passed and still there was nothing so I contacted Ups and they didn't even reply my email back. Once more I contacted PHB and they replied back with the exact same mail telling that my package got lost during the shipment and they'll ship a replacement. I'm tired of this and I don't want a third package getting lost during the shipment, I want my money back. And just a suggestion, it seems lot's of other people suffer the same problem as I do with the international shipping, so maybe you should work with another company after so many packages getting lost and not reaching to customers.
Yvonne L.
Update: Project honey bee has very kindly refunded the amount of money to me. Very responsible seller. Thank a lot! Previous: I have been waiting for 3 weeks and there is no sign of it. The customer service from projecthoneybee asked me to check with the courier company! And the courier company asked me to check with sender. So disappointed. It was supposed to be a birthday gift :(
Response from Project Honey BeesOct 26, 2021
We are sorry to hear that! There's a chance your package was lost in shipment, we are currently experiencing some delays to Mexico, not sure if this is where you're ordering from! We would love to issue you a free resend! Or a full refund, we are sorry this happened to you, please let us help you! :)
