Valarie J.
Cute product, long shipping wait.
I have not received the items I ordered. I reached out over the chat and was provided a shipping tracking number that says UPS does not have the product. I cannot find the confirmation number. It seems odd that now the chat agent needs the confirmation number to give me an update when in the prior chat I was given a tracking number. This experience is terribly disappointing. Update/Response: I am pretty sure I did not buy from another company and this is the correct company. I have been trying to communicate through chat with no luck. Update: I provided PHB my order and tracking numbers. They company has sent me an email stating they are working to resolve the issue (items ordered not received). I will provide full update once/if the issue is resolved. Update: I recieved the items on or about 29 August. I changed my rating from 1 to 3 stars. The product is cute for the price, it's a deal. I did not give a better rating because my experience with the shipping and communication with the chat (in order to find my shipment) was sub par.
Response from Project Honey BeesAug 20, 2022
Update3: Hi Valerie! We checked on your tracking number for you and it seems like your package is delivered with you! Could you please let us know if that is the case? We would appreciate it if you could reconsider the review so it reflects your genuine experience with us! We hope we made it up for you with a refund and a shipment of new package. Thank you! Hi Valerie! We should be able to find your order with tracking number too! Please let us know and we will issue you a refund asap. Sorry about your package not being delivered :( We could also issue you a free resend on top of that as an apology from our end! Update: Please let us know your information so we can accurately track your order#, if the tracking number provided didn't work you might have bought from one of our competitors who claim to be us. Either way, we are here to figure it out for you and help you! Update2: Hi Valerie! I had a quick talk with the customer team about your case, and it turns out there was some miscommunication due to the message timing. Either way, I already issued you a refund for your order, and I saw that our reps made a new order for you already free of charge! Please consider this next package an apology from us, and enjoy your free jewelry <3 In return I would love for you to reconsider your review if possible.