ProHealthcareProducts.comReviews of prohealthcareproducts.com

DO NOT PLACE AN ORDER WITH THIS COMPANY!!! I placed an order with Pro Health Medical Supply at the end of June, and my account was charged on June 26. As of July 15, I had received absolutely nothing—no product, no phone call, no email, and no notification that there was any issue with my order. The only reason I discovered the item was backordered was because I took the initiative to call. If the item was unavailable, why was my payment processed immediately? And why wasn’t I proactively contacted or refunded once it became clear the product couldn’t be shipped? When I spoke with Mr. Trevor Perks, he insisted an email had been sent. I never received any email, despite checking my inbox and spam folders. Rather than addressing my concerns, he attempted to justify the situation by saying this had happened to about 50 customers and that 49 of them were understanding. That response was completely inappropriate and did nothing to resolve the problem. Good customer service means communicating with customers when there is a delay, not taking their money and leaving them to discover the problem themselves weeks later. This was a very disappointing experience. I hope this review encourages Pro Health Medical Supply to improve its communication and customer service, and I hope it helps other consumers make an informed decision before doing business with this company.

This company took my money. Never delivered the product. When the product didn’t show up I called them. They never ever contacted me to say that an order of around $200 was back ordered. I had to constantly email them to inquire about my order. Every week they said..” It’s a manufacturing problem” …next week we will send the tracking number. Three weeks now…paid and waiting. Cancelled the order. They take your money and do what? DO NOT BUY FROM THEM. They refunded my money but have no communication whatsoever with you once they take it.

Received different product (10-5044) than ordered (10-5045). Have order confirmation and packing list showing the difference. Have tried to get it resolved thru the company, their supplier and BBB, still the company would not resolve the issue. This company has no moral integrity to not only what it sells but also not to address any product issues once a sale has transpired. THE ISSUE WAS RESOLVED AFTER GETTING BBB INVOLVED.