Progressive Commercial Auto InsuranceReviews of progressivecommercial.com

Very bad experience and Very bad insurance company, I'm not advised for anyone to do insurance with them

Try canceling progressive commercial.. 11/2025 they wanted to get paid over 3,100 when we already were covered by Geico insurance t by 12/1/25 they already have a copy of the GEICO insurance and they still after the money like dogs don't let go of the bone.

Progressive was terrible. They misrepresented me and my company in every way. They accepted responsibility and paid out in my behalf without consent. They did not do any investigation into the crash or try to dispute it in any way. They hired an attorney to represent me when the other driver sued me. The attorney that they hired was also terrible. They appointed 3 different attorneys to me throughout the case. The last one contacted me the day before the mediation for the first time. Its been over a year now and I am sure that they are not going to do anything to right the wrong. I lost my company vehicle, my business and my insurance rates are now higher due to their negligence. They paid 10,000 dollars out to the driver that hit me. He was running a red light and speeding at the time. There was no crash investigation. I was never even asked to give them my side of the story. They just paid. I would advise anyone who is shopping for commercial insurance to avoid progressive.

Extremely disappointing experience with Progressive, specifically around billing transparency and customer service. My monthly auto insurance payment suddenly increased from about $137 to over $320 with no clear notice, no itemized explanation in the app, and no warning emails or letters explaining the increase. When I checked my account before the due date, there were no visible charges showing why this amount would be owed. I had a returned payment in November that was corrected within two days, and a return fee was charged the same day. When I paid the bill shown in the app the following day, no additional balance or fees were displayed. Weeks later, those charges were apparently bundled into a future bill without transparency. When I contacted customer service to calmly ask for an explanation and possible help, the representative was dismissive, talked over me, and repeatedly stated that nothing could be done. There was no grace, no effort to work with me, and no empathy, despite the lack of clear notice. The only communications I received were about returning a Snapshot device to avoid an additional fee — not about a major billing increase. The app did not clearly reflect what was owed, and customer service refused to acknowledge that confusion. What makes this even more frustrating is that I am a first responder who serves my community, pays responsibly, and reached out in good faith for clarification and assistance. I did not feel supported or respected as a customer. Insurance companies should provide clear billing, transparent communication, and reasonable customer support — especially when issues arise. Unfortunately, that was not my experience here.

The commercial don't become your parents is degrading to all parents. I am proud to be like my parents and this commercial is very disturbing to all parents

Contacted them about a claim, they have all details, still have yet to respond and are ghosting me. Their client was found at fault for running a light and hitting my car and they will not respond at all. Worst insurance company ever.

Your ads towards becoming your parents is extremely disrespectful and discrimination!!! It's basically making an ass out of generation x people!!! What the hell!!! It's completely ignorant!!! It's basically making generations x people to look foolish!!! Telling generation x people not to act a certain way. This type of advertising is Soo not right at all , it's not based on car insurance at all, it's basically making us -generation x look retarded and that we don't act right and trying to control how we are . What the hell!! It's rude , disrespectful and discrimination!!! Please stop having this type of commercials !!!

Don't expect any help from them when you actually get into an accident & file a claim. Progressive will do everything in their power to NOT pay what is due to you, including dragging their feet in processing your claim, so the storage price goes up, and lowballing the value of your vehicle. I do NOT recommend!!!