Blackswanfx.com | Professional Forex TradersReviews of profxllc.com

Response from Blackswanfx.com | Professional Forex TradersMay 13, 2023

To ensure everyone is informed, it is important to note that this individual joined our free Discord group five days prior to becoming a member. Upon joining, he later determined that our services were not suitable for him. However, when we inquired about the specific aspects that didn't meet his expectations, he responded by losing his temper, demanding a refund, and resorting to swearing and insulting behavior in the public chatroom because he couldn't get his way, then proceeded to blackmail us with a "Bad Trustpilot review" unless he gets his refund. Such behavior is not tolerated, and as a result, we took the necessary action to mute him as he was breaking the rules of the group, which are in place to ensure the safety and happiness of all members. Before making a payment, this person, like all other members, signed a no refunds contract in accordance with our terms and conditions. Our website, policies, and even the free Discord community explicitly state our no refund policy. We specialize in selling non-tangible products and provide comprehensive videos that showcase our entire business model before purchase. In addition, we offer a 24/7 live chat service and the option to schedule a call to address any pre-joining inquiries. It is worth mentioning that our community and policies have been effective over the past three years, with minimal complaints, except for isolated cases where individuals attempt to disregard established business practices. We are committed to going above and beyond to assist every member of our community hence we do everything live 4/5 hours a day to ensure 100% transparency and quality of service for our customers. It is unfortunate that this particular individual did not have the opportunity to fully experience our dedication. Within less than 48 hours of being part of the group, this individual did not engage with any instructional videos, read any provided materials, or follow our established processes. This review is solely based on his dissatisfaction with not receiving a refund that he demanded, without providing any reason for it. He had a five-day window to thoroughly evaluate our offerings in the free group, with videos available on our website that provide a comprehensive overview of our business model, what members can expect, and transparently present all our policies. Despite our best efforts, this person resorted to displaying a childish outburst and continued with insulting remarks so we had to mute him. As the saying goes, we can lead a horse to water but cannot make it drink, sadly. We kindly request the removal of this false review, as it was written with the intention of blackmail. We will be providing Trustpilot with all the necessary screenshots and evidence to support our case.

Response from Blackswanfx.com | Professional Forex TradersMay 25, 2023

I don't even know who this guy is. But it looks like, once again, another sad person making up lies to justify defaming somebody's business because they couldn't get their own way. Start taking some responsibility for your own stuff, mate. If you signed up with us (which I don't even know if you did because I can't find you), you signed the terms stating that you're in control of your own subscription, and you were given clear instructions on how to cancel it 24/7. If you don't cancel it and let it run, that's not us "stealing." It's your fault for not canceling it. It's very sad that you would write something so pathetic and childish on somebody's public page. But just to clarify a few things: The robot isn't Martingale, although it does have an optional function to use it. We don't send signals; we trade live every day. I've never seen this person during any of my live sessions. I'm live for 4-5 hours a day, 5 days a week. Yes, you will be charged if you don't cancel your own subscription. What else do you think would happen? That's not stealing, my friend. It's us fulfilling our obligations as a service provider, while you ignore yours as a customer.