David R.
Dont do the 7 day trial. They will ignore your emails to cancel.
I wish I could give zero stars. I did the 7 day trial and repeatedly emailed them to cancel, but they still charged me. Now I'm having to dispute the charge.

RGG EDU is a software company.
RGG EDU (proedu.com) has 38 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Showing 19 reviews with 1 star · Clear filters
David R.
I wish I could give zero stars. I did the 7 day trial and repeatedly emailed them to cancel, but they still charged me. Now I'm having to dispute the charge.
Jack
Ordered a product 8 hours ago, the back end of their website is down so it lets you place your order and take your money but then you can't actually download it. Every email address bounces back saying you have to log in to contact them (which you can't as the website is down) and their help desk links to a Zendesk account which is no longer in use so I'm not sure if their even operating anymore.
Pele J.
Asked not to renew but they took £299 anyway and will not respond to multiple emails trying to get my money back. I have now had to seek legal action to recover the funds they took from my card.
Jean-Paul B.
Subscribed for a 7-day trial last weekend. Until now the content has not been unlocked. Support is unresponsive and I bet the only thing that works is the auto-renewal... In my eyes this platform is more like a scam.
JP
I have emailed multiple times and I am getting no reply, I want to cancel my membership but can only do it through email and they do not reply. Absolute scam.
Rob W.
Having one of the worst experiences ever as a customer., after being a loyal customer for years, Customer service is appalling and barely communicate… I have lost a lot of money on their platform but they don’t care., Apart from over charging me for several years whilst simultaneously unable to access the platform., when queried they avoided responding, then finally when they did… just terminated my account with no reason… I explained I wanted to resolve the issue amicably so they closed my account down instead of finding a fair resolution. Uk law is challenging to navigate when it comes to online platforms and legal issues, but we’re working on it.
Ludo
Dishonest company. Charged my card twice more than planned and then impossible to cancel membership. I had to cancel my credit card. Stay away.
Response from RGG EDUNov 30, 2023
Ludo, thank you for your review and we apologize for the delay. Double charging a credit card is not something we've experienced and agree this raises major concerns. We have a new Customer Service member fully onboarded and will address this immediately if it hasn't been yet. Please reach out to [email protected] if you still need assistance. Thank you and again, we apologize for this inconvenience.
Harry H.
Warning ⚠warning ⚠ STAY AWAY OF THIS FRAUD WEBSITE . If you sign up and when you check out its written in very small wording that its 12 months contract. You will be stuck with them for 12 months and I think they are ripping off people for few courses which is not acceptable and not worth paying for 12 months. They don't even know what photographers need and what they are teaching. Most of the time their stuff you will need to buy it separately they don't give you free in pro plan. Once you are stuck with them then you are with them for 12 months. You can't do anything about it. So better save your money and look elsewhere.
Response from RGG EDUFeb 8, 2023
Harry! Sorry that this wasn't clearer for you in the checkout process. It is listed on every page, but we will see how to make this clearer, if possible. We actually launched the yearly payment plan for our subscription to allow more people access to all of the content and pay it off over time. It certainly wasn't supposed to be a drop in and leave whenever, because that price would be criminal considering all of the content you get. I see that we refunded you for the inconvenience and wish you the best of luck! Again, sorry for the trouble, we certainly aren't a fraud!