Product ClubReviews of productclub.com

Response from Product ClubDec 8, 2025

Hello Diana, I apologize that you have not received your ColorWhip. This package was sent back to us. Per UPS, there was an issue with the address that was put on the order (no suite number was provided). Our returns department attempted to call you several times and left voicemails to advise you of this information. Since they were not able to get in contact with you to obtain the necessary information, they have issued a credit back to the card that was used to make this purchase. I will be emailing this information over to you as well. If you have any questions, please let me know. Thank You.

Response from Product ClubOct 24, 2025

Hello Lisa, We received and responded to your email regarding this on Monday the 20th requesting further information about this issue. I do apologize that you did not receive the plug with your Color Whip. We will be sending out to you as soon as possible. We will be emailing you again to confirm this, so please keep an eye out for an email from us. Thank You!

Response from Product ClubFeb 19, 2025

Hello Jennifer, I want to sincerely apologize for the inconvenience that you have experienced. Upon reviewing your account, I can confirm that a return ticket was created for your order. That ticket number is 17719. Our Returns Department reached out to you on Monday the 17th with instructions on how to send these items back to us so we can begin working on your refund. To ensure you have the information you need, I will be resending that email to you immediately. If you require any further assistance or have additional questions, please do not hesitate to contact us directly at 1-800-308-3588. We are here to help and resolve this matter. We truly value your business and appreciate your understanding.

Response from Product ClubNov 18, 2024

Thank you for reaching out with your concerns. I'm sorry to hear that you experienced difficulties with our website. We aim to ensure a smooth process for all our users, and it seems like something didn’t go as planned in your case. Could you please provide us with more details about the issue? Specifically, at what point did the error occur, and which service or page were you trying to access? Any additional information you could provide would be immensely helpful for us to address the problem swiftly. We're here to help and want to ensure that your experience with our service improves. Looking forward to your response.

Response from Product ClubJul 1, 2024

Hello Gabriel, It appears that you purchased the horizontal partial highlight application video. This is not a physical item that is mailed to you. This is automatically downloaded into your Product Club account. I apologize if you were unaware of this, and for any confusion that this may have caused you. I will be emailing you instructions on how to access your video on productclub.com so you can access it. Again, I do apologize for any inconvenience that this has caused you. Please feel free to reach out to us at anytime at 1-800-308-3588. Thank You.

Response from Product ClubOct 5, 2023

Dear Marlene, Thank you for contacting us regarding the problem with your mixer. Our Customer Service Manager has advised that she spoke with you and had a replacement part sent out to you. We hope that this resolves the problem. We apologize if there was a delay in our response. We take all of our customer issues very seriously and strive to provide quick and attentive resolutions to all of our customers. Please let us know if there is anything else we can do to assist you

Response from Product ClubJun 12, 2023

Hi Susan, I see that you had ordered our 12 count REUSABLE latex gloves. These are a thicker glove, meant to be used more that once. Were you looking for the 90 count vinyl, black gloves? We would be more than happy to schedule an exchange for you. Please call our customer service department at 1-800-308-3588 or you can email me directly at [email protected] and I will take care of this for you. Thank you.

Response from Product ClubMar 17, 2023

Hi David, I am so sorry you are having issues with delivery. I just reached out to the shipper, and they are telling me that the address provided is not correct. We will be reaching out to you via phone momentarily. If you are not available, please give me a call at your earliest convenience so we can rectify this for you. Our phone number is 1-800-308-3588. Thank You.