Laura A.
Smashed to pieces on delivery. Poor packaging.
Purchased a Genshin Impact Chongyun Costume Weapon. Had it shipped to the USA to a friend. Took a while to arrive but they did send a tracking number and were communicative (one star). Unfortunately the sword was completely broken on arrival. Without opening you could already see the box was seriously bent. Procosplayshop did send a partial refund. Hence the second star. I have no idea why they kept £10 from the total cost of something that’s unusable. If it had been properly wrapped and protected - not just a bit of bubble wrap and a thin cardboard envelope, then it would have been a nice item. Expensive but nice. Hence the third star. Such a shame. For the cost of some decent sturdy packaging, the whole thing has to go in the bin, and now no cosplay sword for Comic-Con in San Diego. I wish I could upload the photos of the state of the packing and the pieces of the sword.