Frontdoor ProReviews of pro.frontdoor.com

ABSOLUTLEY NOT!! if you care to read the story here it is in short. I scheduled an appoint for 12/16 between 3-5. Guy called me at 3 to ask for serial # on stove. Part of the problem is oven locked itself so I couldn't get #. He said ok, no problem he will be there shortly. At 4:56 (took a screenshot) after waiting 2 hours. The guy called and said Technician couldnt make it. I WAS PISSED. to make up for it they rescheduled to the next day and said they would waive the $99 diagnostic fee (which was the right thing to do) The next day I got a call at 2pm stating the had no technician for my job and the new guy on the phone named JIMMY told me they WILL NOT be honoring that waved diagnostic fee I said Jimmy, I have refrained from leaving a review in order to give your company a chance to make this right. I ended with please have your supervisor call me back. Jimmy called me back and said we will give you a $30 credit, but we still don't have a technician today. The whole interaction has been a joke. I asked for the supervisors name and for her to call me. Here's my favorite part. she's busy all day and he cant give out her name. You can't give out a name of the supervisor of your company? is it a secret?? I can't, I don't have time for this! Ughh just leaving this review to help the next person SCROLL to the next appliance place before clicking on this one.

Customer service and technicians don’t speak English. In fact, my technician was half blind and used a phone to translate. Hey, I was rooting for him! But, I guess I was a victim of Frontdoor too. Repair guy came on Monday to repair my 6 year old washer that wasn’t spinning and ringing out clothes like it usually does. Everything still works, just wasn’t ringing the clothes out like normal. Repair guy came and said it was the aggregator engine. Replaced it. I washed a VERY small load of laundry and it started knocking , rocking like it was going through my Sheetrock! I called the repair guy back again and he said he’d be here on Tuesday…Never showed up even though I took off work. He finally showed up very late on Wednesday and said it was my belt that was broken or bent. Replaced that. He showed me it was fixed even though I told him it wasn’t. Clothes are not swishing and only sit still dry as the bowl rotates. He argued with me and said multiple times I am costing him money and he is doing me a favor. I spent almost $400!! It is completely broken now and doesn’t wash clothes at all. I called customer service for a refund and they said the technician needs to come back to my house to get his parts before they will issue a refund. I said he needs to put my old parts back on then and they said they don’t require that. I’m not comfortable with a confrontation with Daniel AGAIN!! This company is fraudulent and their practices are unethical. My washing machine washed clothes before and doesn’t now. That’s not a me problem, that’s a you problem! Stay away from this company!! It contracts random, unlicensed people and there is no guarantee or warranty!!

DO NOT USE FRONT DOOR PRO!!!!!!!!! I would give 0 stars if I could. They set us up with a contractor that falsely diagnosed our broken washer machine. the contractor charged us for everything and left us with a broken washer machine, would not answer our calls and never came back to fix anything. Front door pro will not refund us. They are an awful company!

This company is a 100% rip off. I called them to have the door seal on my dishwasher replaced. The technician arrived and I told him I thought it was the door seal leaking. He did his diagnosis and told me that the dishwasher needed cleaning for $379.00. and if that didn't fix it then the door seals would need to be replaced. I told him to go ahead. He did the work. After he left I ran a load and it was still leaking at the same place. I called and told them he needed to come back and replace the door seals. I specifically told them he needed to have the door seals. When the appointment time came he called and said he did not have the seals and it would be 5 to 7 days before he could get them. I called back and told them I wanted a refund. They told me they would process the refund and I would have to reply to a email. The email said the were going to refund me $280.00. This didn't include the $99.00 service call fee. Here is the proof they are running a scam. "Because Frontdoor Pro will be processing this refund out to you, it is understood that you will not dispute the charges with your credit card company or your bank and will consider all issues closed." A reputable company issuing a refund will not make this demand. Keep in mind, the refund offered still gives them the $99.00 service call fee.

We scheduled an appointment for the repairman to fix one burner on our gas cooktop. After waiting a week for a part, the repairman arrived to the second appointment and broke our whole glass cooktop while trying to extract the burner that wasn't working. Now our entire cooktop is wrecked, with sharp gouges in the glass and one quarter cracked off. I tried to call Front Door Pro for support, but they only answer the phone if you select a "1"- the option to set a new appt. If you select a "2"- the option for discussing an existing or past appt, you get put on hold for 3.5 minutes, then switched to voicemail. If you select a "1" and explain the problem, they "transfer you to another dept", which means you sit on unlimited hold. I've been on hold for 45 minutes so far this time. I waited over an hour earlier today. Now we have Thanksgiving coming up and an unusable cooktop because we don't know how the broken glass would handle the open flame of a gas cooktop and we haven't even been able to get a conversation with Front Door Pro to get a claim form.

Called to set appointment and was told me technician would arrive between 5-7 pm. Gave them all my contact information. Not only did they not show up in the time frame specified but they failed to let me know they would not be there at all. No follow up. This is a referral service rather than a repair company. Try some one local. I would not use these people again

Most overpriced company! Don't use them for me it was cheaper to buy new Dryer than repair...

I had an appointment set up for Monday 14 October from 9 to 11AM to clean the dryer vent. I waited for 2 hours then I get an email at 10:50 stating that my appointment was canceled. Horrible service if I missed my appointment I would have been charged. I called their number and they stated that yes the appointment was canceled but no reason was given and asked if I want to reschedule and I said no thank you.