Frontdoor ProReviews of pro.frontdoor.com

Frontdoor did not honor a purchased installation agreement. A bundle package for a water meter with installation that Frontdoor would be responsible for was purchased. The package outline what services where covered for installation. When plumber arrives he asked for additional cost for installation. He did not inform me as homeowner owner that he was responsible to get Frontdoor to approved extra cost. After installation and additional pay to plumber reached out to Frontdoor. Customer Service admitted he did not follow the correct procedures. When requesting to discuss extra fees and what they where for and why did or did not follow under original agreement Managers in Customer Service (Candy/Andrea) refused to discuss, would not except my phone call, and would not allow customer service rep to give info on their supervisor or how to reach out to Frontdoor legal department to discuss policy. Very Disrespectful and Unprofessional actions

By far the worst experience I have had with any company. They sent a plumber to install a device that detects leaks and required by my homeowner insurance. When I bought the device for 900$ they said there is a free installation is included. when the plumber came he said you have to pay 800$ extra. After he left I had no hot water. I called him and told him I do not have hot water. He said sorry I forgot to turn on the hot water back on. I turned the hot water back on and still no hot water. I called frontdoor complaining and they said it is your fault why did you pay him. (This is their plumber they sent). They refuse to do anything. The device is not working, they broke my water heater and they charged my credit card 800$. When I looked online I saw that there is a scam and they charge every body extra. DO NOT HIRE THIS COMPANY OR YOU WILL BE SORRY.

Frontdoor Pro is a genuinely bad service. I'd be willing to say they make their money on service calls that don't transpire. Why would $79 for a 10 minute trip be a bad business model anyway? It sure adds up. Here is the premise. I called them to explain my issue with my clothes washer. There was an odor coming from the unit. I read them my serial number and explained my issue and they assured me there was a filter they could service as well as a hose. Awesome! Let's get it done. They said there would be a $79 diagnostic fee if I don't move forward with the repair. I didn't really care because I had every intention to get the unit serviced. When their tech arrived he literally said there is nothing he can do for this unit, it isn't serviceable. Not what I was told over the phone. He shrugged his shoulders and said he can't do anything for me but I owe him a trip fee of $79. I told him no thanks. I called for service. I was told you could perform a service and you're telling me you can't. I explained to him the issue and he took some notes so he could go back to the car and log that he did some sort of 'diagnostic' even though he just copied exactly what I told him on his report. Very frustrating. Did nothing for me and they are still harassing me for $79. At this point I won't use them ever again and I am spreading the word about their poor business practice. If they came and actually diagnosed an issue and I declined the repair, I'd be happy to pay. But that's not what happened. They said they could over the phone and then within 2 minutes of arrival they said I am out of luck, but pay me $79. Get out of here.

Worst service we've dealt with in a long time. Useless humans who don't know how to communicate, will cancel multiple appointments last minute without context, and then tell you you're out of luck. Will never work with Frontdoor Pro again.

Terrible company. They assigned jobs to PRO'S, and when the Pro arrives to customer house, they cancel the job. Did not even want to pay for the trip.

HORRIBLE, never even call these people, they are the worst! My oven was having issues with heating up and keeping hot, and they sent someone out to determine the root cause. First of all, this is like an Uber service. The repair person does not actually work for the company. They said they would charge $80 to check it out and this money would go towards the repair if I chose to have them do it. So, after about 10 minutes of being here and not really looking at anything, I was told the issue was with my computer and it would be $1200 to fix. I said let me chat with the wife and get back to you. I called the next day to schedule the repair. A different tech came to the house and he investigated a little more and said that I would need to replace the temperature sensor, it was not the computer. This would cost about $350 for the sensor and another $350 for the labor. Oh, and since this was a different tech, I would not be able to credit the $80 that the first tech charged. I did a little research and found that the sensor cost about $45 and takes less than 1/2 hour to replace (and they want to charge $700 for this). I called another company that was owned by the gentleman who came out. He did everything he could to determine the problem since he did not want to charge for something that was not broke. He took out the heating element and found that it was not working and could show me where it was broken. I had the same problem on both stoves. He told me how much the part was (I confirmed online) and would charge me $250 to do the repair. He spent a couple hours already figuring out the problem. I did not tell him about my experience with Frontdoor. I asked him how much he would charge to replace the temperature sensor. He said it was a very simple job and would only cost $100, not $700 which I was quoted by Frontdoor. It was so nice to know that I found someone honest, I get so tired of companies like Frontdoor trying to take advantage of me. They would have charged me a lot of money and time but never even fixing the problem. I hate Frontdoor and hope that the bad review I am going to put out there everywhere I can find does cost them some business.

Not even a 1 star. Their tech installed a MOEN Flo leak detector with the control panel and control facing down in a hole where I cannot see it. The device is also below water level when it rains. I asked MOEN about the install and they told me it was a electrocution hazard and to unplug it immediately. The contractor refused to correct his mistakes unless I paid him $150 more. At this point Frontdoor and the contractor are ghosting me. I'm working on a document for the CA Contractor Licensing Board. Beware.

No Customer Service to speak of. Vendor sent to home butchered a simple furnace inspection and caused me to have to place and pay for a repair to fix their mistake.