Frontdoor ProReviews of pro.frontdoor.com

I purchased a moen shut off valve that included insulation. The installer was Front door Pro. When they called to schedule the appointment, they told me I needed electricity near the water shut off. I called my contractor to get an outlet installed. During that initial call, they did say I needed additional information. I called back to schedule, and they asked me the size and type of pipes I had. I told them I didn't know. They refused to schedule the appointment. I thought they were the pros, not me. I'm not a plumber. I called my contractor again to get the information. I call yet again, and all the questions I had already answered twice, I had to answer all again.

Ripoff. Inaccurate estimate. Over priced.

By far the worst company I have ever done business with. I prepaid for installation only to have them stall for over 7 months resulting in my insurance policy being cancelled. There made appointments that never happened, there booking would make an excuse to call back but never did. Aside from the installation fee, they charged me nearly double what I prepaid for installation when they finally installed. The worst.

Frontdoor sent someone out to install my Smart Flo system and he installed it upside down. I sent pictures so they could see that the QR code along with the start button should be on top of the device instead of underneath where it isn't accessable , they agreed that it was installed wrong. They were going to send the person back out to fix it. I waited for weeks, then I called back and now they are saying it is installed correctly and are refusing to change it. It clearly shows on the MOEN videos the correct way to install it is with the QR code and start button side up. I will be reporting them to BBB and anyone else that they do business with. Very disappointed

Hired Front Door to help with my malfunctioning washer. They sent over Don through ACME Appliance Repair (BEWARE! Very dishonest). He damaged the display on the washer while performing the repair and despite saying that he would take responsibility, was completely dishonest and it is now 4 months later and no restitution. So I have reached out to front door multiple times and all I get is “reach out to the technician” basically telling me it’s not their problem. I have attempted to speak with the technician multiple times and of course there has been no head way. Front Door needs to take more accountability and make things right for their customers. Unacceptable.

A & R Complete Service Corp failed to ask me if I had a flat top roof. They asked me how many levels my complex has. So when Carson their tech arrived he immediately, without stepping inside, told me he needed to transfer me because he did not have the proper ladder to climb to the roof. A waste of my time and day as he arrived at 1:08 p.m. When I contacted A&R, Michelle was rude in listening to me and once I told her I was going to give her company a bad review with AHS, she said "go ahead".

Ridiculously expensive - $450 simply for replacing two under-performing capacitors on the blowers. I suggest avoiding this service as substantially cheaper (and fairer) options are available from other contractors and task-rabbit.

Complete fraud of a company. They send a technician to your home and never fix the part while charging you for every visit, parts, labor, etc. Then fail to return phone calls, offer refunds, return payments, offer solutions, etc. Debra the customer service manager was no help at all. Do not do business with this company.