Alicia H.
Best experience
Best experience
Response from Frontdoor ProJan 15, 2025
Alicia, we're so happy to hear that your experience went well. Please reach out to us again should you need further assistance!

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 496 reviews with 5 stars · Clear filters
Alicia H.
Best experience
Response from Frontdoor ProJan 15, 2025
Alicia, we're so happy to hear that your experience went well. Please reach out to us again should you need further assistance!
Ls Ronda L.
The interaction i had with the tech was great. He was very knowledgeable and educated me on the services I was having done
Response from Frontdoor ProJan 13, 2025
Laronda, we're so happy to hear about your great experience with the technician. Please reach out to us again if we can help you again in the future!
AYANA
William was respectful as he came into my house, and after I showed him to the basement, he was able to service my hvac without any issues. Fortunately he didn't see any issues, and changed the filter for me. Before he left, I had a quick question about the thermostat and he was also able to answer that easily. My only critique had nothing to do with the service I received, but with my experience with scheduling. This was a pre-season inspection I originally tried to schedule back in September or October, and I kept getting canceled on. I understand that workers get sick, tires blow out, but perhaps the company should keep a few emergency slots open each week or two so that months don't pass before a scheduled appointment is honored.
Response from Frontdoor ProJan 10, 2025
Ayana, we're happy to hear about your positive experience with William and would love to improve on any scheduling issues. Please email the Support Team at [email protected] Thank you!
NATHAN T.
The service was performed quickly and expertly
Response from Frontdoor ProJan 10, 2025
Nathan, thanks so much for your 5-star review! Please don’t hesitate to reach out to us again should you need further assistance.
Brenda H.
The company that showed up was professional and helpful. They were good at communicating their arrival day and time.
Response from Frontdoor ProJan 10, 2025
Brenda, we love hearing your experience was great! Thank you for trusting us to provide helpful service. Please reach out to us again if we can be of further assistance.
CHERYL W.
The appointment was set up quickly, and the technician called to confirm, and he arrived on time. He respected my home and informed me of the steps to provide the requested service. He suggested a few inspections, and I purchased an additional service. I appreciate the summary and suggestions for future service or equipment purchases for my home.
Response from Frontdoor ProJan 10, 2025
Cheryl, we’re so happy to hear that your experience was a positive one. Thank you for your 5-star review, and please reach out to us again when you need help in the future.
BARBARA H.
First he was on time. The gentleman was friendly and he told me what was needed to do in the future.
Response from Frontdoor ProJan 10, 2025
Barbara, it’s great to hear about your positive experience. W ee look forward to helping you again in the future!
Qiana
Problem resolution.
Response from Frontdoor ProJan 10, 2025
Quiana, thanks so much for your 5-star review! Please reach out to us again when you need anything.