Duane
Fast communication but incomplete…
Fast communication but incomplete information.

Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Frontdoor Pro (pro.frontdoor.com) has 604 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 32 reviews with 4 stars · Clear filters
Duane
Fast communication but incomplete information.
WILLIAM
it was fine. I was unable to complete the transaction on line and had to call but it was otherwise fine.
JOHN
The rep came in and changed the locks quickly and left. He asked me to test them with the keys, No issues. I liked that since quick and clean. Rep needs to explain a little bit more about the changes and issues that may happen or how to treat the new locks if any issues arise, otherwise all good.
MICHAEL AND S.
Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there was other keys out there. The technician was great.
Myrna P.
I was referred to Frontdoor Pro through my insurance company to install a Moen water shut off valve. The first person I spoke to was difficult to understand and spoke very fast, so I was really nervous about who they would send out. I ended up with Gardner Plumbing out of Murrietta CA, who came to the Palm Springs area to install my valve. They could not have been better and will now be my go to plumber. Highly recommend them. I'm glad in the end that I went through Front Door to do the Moen install, rather than buying and installing through a local plumber.
Tammy
I loved the rain coats, I did think the outer fabric was a different texture, but it works for me
Belinda J.
I like how fast things moved but am confused how things go, when I'll get the money and who to contact
Denny
On time and quick